Field Service Engineer (Onsite)

globalhr; East Hartford (CT); On-site; USD 87,000 - 165,000; Full time

Benefits offered by this job

Relocation eligibility

Job summary

Pratt & Whitney, part of RTX, is seeking a Field Service Engineer to join the Operational Commercial Engines Customer Technical Services team in East Hartford, CT. You will address hotsection and controls hardware issues, and coordinate with customers, MROs, and cross‑functional engineering teams to ensure safe, reliable engine operation.

This role emphasizes engine safety and fleet reliability, with up to 10% travel.

Qualifications

• Bachelor's degree in Engineering and 5 years of relevant experience.
• Experience troubleshooting aerospace systems and engine hardware.
• Ability to work with customers and cross-functional teams.

Responsibilities

• Address hotsection and controls hardware issues for engines.
• Coordinate with customers, MROs, and engineering teams for problem resolution.
• Lead technical discussions and provide guidance on engine maintenance.
• Support on-wing and shop maintenance data and manuals in AMM/EM references.

Skills

Engineering knowledge

Technical troubleshooting

Cross-functional collaboration

Education

Bachelor's degree in Engineering

Job description

Date Posted:

2026-09-16

Country:

United States of America

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Field Service Engineer

Pratt & Whitney isseeking a Field Service Engineer to join the Operational Commercial Engines Customer Technical Services team, supporting the global PW2000 and PW4000 engine fleet. In this role, you will resolve complex technical issues related to hotsection and controls hardware while partnering with customers, Maintenance, Repair and Overhaul facilities, and cross-functional engineering teams. Your work will directly contribute to engine safety, fleet reliability, operational performance, and reduced maintenance burden for our customers by improving key metrics such as dispatch reliability, in-flight shutdown rates, unscheduled engine removals, and shop turnaround time.

What You Will Do:

• Work directly with global airline customers, Maintenance, Repair and Overhaul (MRO) facilities, and Pratt & Whitney Field Service Representatives (FSR), providing guidance on hotsection and controls systems, operational troubleshooting, engine manual interpretation, service bulletin implementation, and urgent Aircraft-On-Ground events to ensure safe and reliable engine operation.
• Partner across Pratt& Whitney engineering and program organizations—including Component Integrated Product Teams, Product Safety, Certification & Validation, Aftermarket & Sustainment Engineering, Fleet Management Programs, Chief Engineers, Performance Analysis, and aircraft manufacturers—to resolve technical issues, monitor fleet health, implement engineering changes, and enhance customer satisfaction.
• Lead engine event investigations to identify root cause, implement corrective actions, resolve operational challenges, and provide guidance to the operators.
• Develop, authorize, and communicate engineering authorizations (EA's), Special Instructions (SI's), and other documents for on-wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM), Engine Manual (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guide (MPG) in support of airline customers.
• Represent Pratt & Whitney in customer-facing engagements by participating in technical discussions during airline meetings, conferences, customer councils, and operational reviews.
• Identify recurring field issues and propose innovative solutions to enhance time on wing.
• Schedule: Support on-call schedule for potential urgent customer and operational issues, ensuring timely response during occasional nights, weekends, and holidays.
• Travel Requirement: Up to 10%, Domestic and International.
  

What You Will Learn:

• Build expertise in hot section hardware operation, troubleshooting engine problems, fleet safety, field service engineering, and airline operations.
• Influence product improvements and engineering decisions that enhance safety, reliability, and customer satisfaction.
• Expand your leadership skills while growing your technical expertise within one of the world's leading aerospace organizations.
• Travel and connect with industry leaders at annual conferences and events.
  

Qualifications You Must Have:

• A Bachelor's degree in Engineering and 5 years of prior relevant experience, or an Advanced degree and 3 years of prior relevant experience. Relevant experience: Supporting aerospace systems, turbine engine hardware, or engine component systems in an operational environment; demonstrated success in technical troubleshooting, customer support, cross-functional engineering collaboration, and leading technical teams or projects to resolution.
  

Qualifications We Prefer:

• Working knowledge of gas turbine hot section hardware and control systems
• Experience supporting Pratt& Whitney commercial engines, with knowledge of the PW2000 and/or PW4000 engine families preferred.
• Strong verbal and written communication skills with the ability to communicate complex technical information clearly and effectively to customers, MROs, and cross-functional teams.
• Demonstrated ability to build strong customer relationships while delivering timely, technically sound solutions in a fast-paced operational environment.
  

What We Offer:

• Eligible for Relocation.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.