Field Service Engineer - NJ/NYC & Eastern PA

Revvity

Trenton (NJ)

On-site

USD 66,000 - 88,000

Full time

25 hours ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time-Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Job summary

Revvity is seeking a Customer Service Engineer to support customers using MLD and RRD products across the NJ/NYC metro area, including Eastern PA. You will partner with internal teams to ensure customers stay operational and receive timely service and support.

The role requires a Bachelor's degree in a STEM field and 3+ years in technical customer service or field service. Occasional travel to MD/DC may be required to cover coverage needs.

Qualifications

Bachelor's degree in Engineering, Life Sciences, Biomedical Sciences, or STEM Field.
3+ years of experience in technical customer service, field service engineering, technical support, or a related customer-facing service role in a laboratory, life science, or regulated technology environment.
Troubleshooting skills with the ability to work methodically from customer symptoms to root cause, using documented procedures and tools.

Responsibilities

Provide technical customer service for MLD and RRD products, including troubleshooting, diagnostics, and resolution support.
Support installation, qualification, preventive maintenance, and service activities in the field as needed.
Translate customer issues into clear, actionable updates for internal teams to drive timely fixes and continuous improvement.
Travel throughout the NJ/NYC area, Philadelphia and provide backup coverage in the MD/DC territory (approximately 80% travel), with some overnight possibilities based on customer needs.
Maintain accurate service documentation, follow defined processes, and help ensure a high-quality customer experience.

Skills

Technical customer service

Troubleshooting

Genomics instrument support

Service documentation

Cross-functional coordination

Education

Bachelor's degree in Engineering, Life Sciences, Biomedical Sciences, or STEM

Job description

The Big Picture

As a Customer Service Engineer, you’ll support customers using MLD and RRD products, while also providing service expertise across other Applied Genomics and Life Science solutions. This role covers the NJ/NYC greater Metro area including Eastern PA, reporting to the Mid-Atlantic Team Leader and partnering closely with internal teams to keep customers operating smoothly.

Job Description

Customer Service Engineer

The Big Picture

What's In It For You

Experience personalized career journeys with growth-oriented development opportunities.
Engage in purpose-driven work that makes a positive impact on society.
Be part of a values-driven culture that fosters inclusivity and innovation.

Your Superpowers in Action

Provide technical customer service for MLD and RRD products, including troubleshooting, diagnostics, and resolution support.
Support installation, qualification, preventive maintenance, and service activities in the field as needed.
Translate customer issues into clear, actionable updates for internal teams to drive timely fixes and continuous improvement.
Travel throughout the NJ/NYC area, Philadelphia and provide backup coverage in the MD/DC territory (approximately 80% travel), with some overnight possibilities based on customer needs.
Maintain accurate service documentation, follow defined processes, and help ensure a high-quality customer experience.

Basic Qualifications

Bachelor's degree in Engineering, Life Sciences, Biomedical Sciences, or STEM Field
3+ years of experience in technical customer service, field service engineering, technical support, or a related customer-facing service role in a laboratory, life science, or regulated technology environment.
Troubleshooting skills with the ability to work methodically from customer symptoms to root cause, using documented procedures and tools.

Preferred Qualifications

3+ years experience supporting Applied Genomics or Life Science instruments and related systems (including service, validation support, or qualification activities).
Familiarity with service documentation, change tracking, and structured problem-solving approaches used in technical environments.
3+ years experience coordinating with cross-functional internal teams (engineering, operations, or technical management) to resolve complex issues.

The pay range for this full-time position is a salary 65,500.00 - 88,000.00 Annual USD. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?