Field Service Engineer - Medical Imaging Installations

Siemens Healthineers; Las Vegas (NV); On-site; USD 52,720 - 72,490; Full time

Job summary

Varian is seeking a field service professional to install and service linear accelerators and imaging systems on-site. You will diagnose issues, train customers on operation, and act as a liaison for administrative and technical matters across projects.

The role requires travel, adherence to safety guidelines, and precise documentation of installation activities. A strong engineering background and English proficiency are essential for success.

Qualifications

• High School Diploma or equivalent with 2-4 years related experience or Associates or bachelor’s degree in related program preferred.
• Knowledge of electronic and electro‑mechanical engineering, RF Energy producing devices and electronic cooling systems.
• Proficient in the use of Test Equipment used for verification and calibration of electronic equipment.
• Basic networking skills in order to integrate the machine onto the customer server.
• Knowledge of and professional technical experience with PC based systems.
• Customer focused attitude.
• Articulate and skilled in interpersonal communication.
• Fluency in English, both written and spoken.

Responsibilities

• Provide highly visible customer support through on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customer on administrative and technical matters for assigned projects.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless installations and upgrades.
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
• Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines.
• Advise customers on where to find Customer Technical Bulletins and why they are important.
• Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
• Perform parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.
• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.

Skills

Electrical engineering

Electro-mechanical systems

RF energy devices

Networking basics

PC-based systems

Test equipment

Customer focus

English fluency

Education

High School Diploma or equivalent

Associates or Bachelor's degree preferred

Tools

Test Equipment

PC Based Systems

Networking

Job description

Varian is seeking a field service professional to install and service linear accelerators and imaging systems on-site. You will diagnose issues, train customers on operation, and act as a liaison for administrative and technical matters across projects.

The role requires travel, adherence to safety guidelines, and precise documentation of installation activities. A strong engineering background and English proficiency are essential for success.