Field Service Engineer - Medical Devices (75% Travel)

Haemonetics; Baltimore (MD); On-site; USD 78,000 - 132,000; Full time

Benefits offered by this job

401(k) with employer match (up to 6%)

Employee stock purchase plan

Flexible time off

Vacation and sick time (3–5 weeks for

Holidays, parental leave, disability,

Job summary

Haemonetics in Baltimore seeks a Field Service Engineer to support Blood Management Centers and Hospitals on-site. You will install, maintain, repair, and manage instrument systems within a defined territory, with a strong focus on customer satisfaction and field operations.

The role requires residency in or near Baltimore and up to 75% travel. You will coordinate parts, documentation, and training, while working with cross-functional teams to ensure operational excellence.

Qualifications

• BS in Electrical/Electronic Engineering or related field.
• 2–5 years of relevant field service experience.
• Ability to travel up to 75% of the time.
• Excellent verbal and written communication skills.
• Strong technical writing abilities.

Responsibilities

• Respond to service requests; install, upgrade, repair and maintain instrument systems.
• Understand installation processes, spare parts management and service metrics.
• Own customer follow-up and troubleshoot issues to ensure satisfaction.
• Coordinate on-site deployments and promotions for upgrades or renewals.
• Provide technical guidance and training on equipment operation and maintenance.
• Assist quality with data collection for performance analysis.
• Manage service parts inventory and complete SFDC documentation the same day.

Skills

Problem-solving

Verbal communication

Written communication

Technical writing

Travel readiness

Education

BS in Electrical/Electronic Engineering

Related degree or military experience

Tools

SFDC

Job description

Haemonetics in Baltimore seeks a Field Service Engineer to support Blood Management Centers and Hospitals on-site. You will install, maintain, repair, and manage instrument systems within a defined territory, with a strong focus on customer satisfaction and field operations.

The role requires residency in or near Baltimore and up to 75% travel. You will coordinate parts, documentation, and training, while working with cross-functional teams to ensure operational excellence.