Instrument Technician

PerkinElmer; California (MO); On-site; USD 65,000 - 75,000; Full time

Job summary

PerkinElmer is seeking an Instrument Technician to perform maintenance and support at customer sites in CA. The role requires field service expertise, strong documentation, and safety awareness.

The position involves travel, maintaining service records and inventory, and ensuring compliance with company training and performance standards while providing excellent customer support.

Qualifications

• Associate’s degree or higher in a science/engineering field is required or preferred.
• Experience with Microsoft 365 applications and cloud tools.
• Exposure to analytical equipment and/or lab environment.
• Knowledge of laboratory safety practices and CMMS (ServiceMax) usage.

Responsibilities

• Provide scheduled preventive maintenance for contract customers and remedial maintenance for non-contract customers billed hourly.
• Drive toward zero service recalls and maintain high-quality service quality.
• Complete assigned preventive maintenance calls at customer sites within set timeframes.
• Maintain documentation around dispatch, inventory and service support functions.
• Upload/download data to ensure integrity of service systems.

Skills

Microsoft 365

Lab environment experience

Laboratory safety practices

CMMS (Service Max)

Education

Associate’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, or Engineering

Bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, or Engineering

Tools

ServiceMax CMMS

Job description

Job Title

Instrument Technician

Location(s)

Customer Site - CA

Job Description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Responsibilities

• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate
• Drive toward zero service recalls
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards
• Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
• Maintain updated documentation around dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
• Accountable for assigned company assets to include: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Manage appropriate levels of inventory to ensure adequate supply and records are maintained
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.

Basic Qualifications

• Associate’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, or Engineering
• Experience using Microsoft 365
• Exposure to analytical equipment and/or lab environment
• Knowledge of laboratory safety practices
• Experience in a CMMS (Customer Maintenance Management Software) (ie. Service Max)
• Must have a valid driver’s license; While performing the duties of this job, the employee must always safely operate a motor vehicle.

Preferred Requirements

• Bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, or Engineering
• Experience in a CMMS (Customer Maintenance Management Software) (ie. Service Max)
• The ability to travel by air, vehicle and/or other means of transportation as business requires.
• Travel will vary depending on territory requirements and/or customer base.
• Certification of company training on equipment
• Strong interpersonal skills; team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• The ability to communicate clearly and effectively with peers, managers, customers and other technical support professionals is critical to successful performance in this role

Physical Requirement

The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: Regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 25 pounds and occasionally lift or move weights up to 100 pounds.

Working Environment

Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching to perform in a service function. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

Compensation

The annualcompensation range for this full-time position is $65,000 to $75,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

Diversity and Inclusion

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.

PerkinElmer is committed to a culturally diverse workforce.

Why Join Us

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world‑class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow.

Join us today.