Field Service Engineer, Mass Spectrometry

Southern Arizona Legal Aid Inc.; United States; Remote; USD 85,000 - 133,000; Full time

Job summary

Une entreprise leader dans l'instrumentation analytique recherche un Ingénieur de Service sur le Terrain pour le soutien des comptes clés à St. Louis. Le candidat idéal aura une solide expérience dans la réparation et le diagnostic de spectromètres de masse et sera responsable de la formation des clients, de l'installation de nouveaux systèmes et de la maintenance des équipements. Ce poste requiert également des déplacements allant jusqu'à 50 % du temps.

Benefits

401(k) avec contribution de l'entreprise

Plan d'achat d'actions pour employés

Assurance médicale et dentaire

Assurance vie

Assurance invalidité à court et long terme

Congés payés, y compris vacances et maladie

Qualifications

• Minimum 3 ans d'expérience dans le diagnostic de spectromètres de masse.
• Connaissance des systèmes analogiques et des technologies laser.
• Capacité à travailler de manière autonome et à gérer les priorités.

Responsibilities

• Former les clients à l'utilisation de l'équipement.
• Effectuer une analyse de diagnostic et un support à distance.
• Installer de nouveaux systèmes et effectuer l'entretien préventif.

Skills

Diagnostic et réparation de spectromètres de masse

Résolution de problèmes HPLC

Compétences techniques en instrumentation analytique

Excellente attention client

Education

B.S. en Biotechnologie, Biologie ou Chimie

Tools

Spectromètres de masse

Job description

Bruker is one of the world’s leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 9,700 employees at over 90 locations are working on this permanent challenge to make the world a better place.

Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Field Service Engineer focused on key account support in St. Louis, Missouri. The Field Service Engineer will install and support high resolution Mass Spectrometry Instrumentation, mainly focused on the Bruker timsTof instruments.

Responsibilities:

• Familiarize and train customers for basic operation of the equipment.
• Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance.
• Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations.
• Secure customer acceptance of installation and maintenance sign-off.
• Perform installation of new systems, preventive and corrective maintenance.
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Perform other duties as required.

Qualifications:

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience.
• Minimum 3 years’ experience diagnosing and repairing mass spectrometers.
• Experience troubleshooting HPLC and nanoLC required.
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
• Experience with GLP and working in a regulated environment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise.
• Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment.
• Focus on the St. Louis area with ability and willingness to travel up to 50% as required by customer demand.
• May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments.
• Valid Drivers' License issued by state of residence and in good standing.
  

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $85,000.00 and $133,000.00 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.