Field Service Engineer, Mass Spectrometry

Keane & Beane, P.C.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading analytical instrumentation company is seeking a Field Service Engineer to support mass spectrometry systems in the South-eastern region. The ideal candidate will be responsible for customer training, remote support, and technical installation, requiring strong skills in analytical instrumentation and excellent customer service.

Benefits

Medical and dental benefits

401(k) plan

Tuition assistance

Paid vacation and holidays

Qualifications

• Minimum 3 years’ experience in diagnosing and repairing mass spectrometers.
• Experience troubleshooting HPLC and nanoLC required.
• Strong technical skills involving analytical instrumentation.

Responsibilities

• Familiarize and train customers for basic operation of the equipment.
• Perform remote support and diagnostic analysis to determine maintenance needs.
• Install and support high resolution Mass Spectrometry Instrumentation.

Skills

Customer focus

Technical skills

Problem solving

Analytical instrumentation

Education

B.S. in Biotech, Biology or Chemistry

Job description

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for 50 years now. Today, nearly 9,700 employees are working on this permanent challenge, at over 100 locations on all continents.

Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Field Service Engineer focused on key account support in the XX territory. The Field Service Engineer will install and support high resolution Mass Spectrometry Instrumentation, mainly focused on the Bruker timsTof instruments.

Responsibilities:

• Familiarize and train customers for basic operation of the equipment.
• Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via on-site visits, and remote assistance.
• Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations.
• Secure customer acceptance of installation and maintenance sign-off.
• Perform installation of new systems, preventive and corrective maintenance.
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Perform other duties as required.

Qualifications:

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience.
• Minimum 3 years’ experience diagnosing and repairing mass spectrometers.
• Experience troubleshooting HPLC and nanoLC required.
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
• Experience with GLP and working in a regulated environment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise.
• Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment.
• Focus on the South-eastern region with ability and willingness to travel up to 50% as required by customer demand.
• May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments.
• Valid Drivers' License issued by state of residence and in good standing.

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Bruker is a federal contractor and subject to Executive Order 14042. Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.