Field Service Engineer, Mass Spectrometry

Washington State Department of Ecology Washington Conservation Corps; United States; Remote; USD 85,000 - 133,000; Full time

Job summary

A leading analytical instrumentation company is seeking a Field Service Engineer. This role involves supporting and maintaining mass spectrometry instrumentation, with responsibilities including customer training, troubleshooting, and installation. Candidates must possess a relevant degree and experience in a technical field, along with excellent customer focus and problem-solving skills.

Benefits

401(k) with company match

Employee stock purchase plan

Medical and dental plans

Paid time off including vacation and holidays

Qualifications

• Minimum 3 years’ experience diagnosing and repairing mass spectrometers.
• Strong technical skills involving analytical instrumentation.
• Experience with GLP and working in a regulated environment.

Responsibilities

• Familiarize and train customers for basic operation of the equipment.
• Perform installation of new systems and maintenance.
• Organize and prioritize schedule based on customer requirements.

Skills

Customer focus

Technical skills in analytical instrumentation

Troubleshooting HPLC and nanoLC

Education

B.S. in Biotech, Biology or Chemistry

Job description

Bruker is one of the world’s leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 9,700 employees at over 90 locations are working on this permanent challenge to make the world a better place.

Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Field Service Engineer focused on key account support in St. Louis, Missouri. The Field Service Engineer will install and support high resolution Mass Spectrometry Instrumentation, mainly focused on the Bruker timsTof instruments.

Responsibilities:

• Familiarize and train customers for basic operation of the equipment.
• Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance.
• Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations.
• Secure customer acceptance of installation and maintenance sign-off.
• Perform installation of new systems, preventive and corrective maintenance.
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Perform other duties as required.

Qualifications:

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience.
• Minimum 3 years’ experience diagnosing and repairing mass spectrometers.
• Experience troubleshooting HPLC and nanoLC required.
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
• Experience with GLP and working in a regulated environment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise.
• Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment.
• Focus on the St. Louis area with ability and willingness to travel up to 50% as required by customer demand.
• May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments.
• Valid Drivers' License issued by state of residence and in good standing.
  

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $85,000.00 and $133,000.00 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.