Field Service Engineer, MALDI Biotyper

Bruker Corporation; Utah; On-site; USD 72,000 - 113,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you'll play a crucial role in maintaining high-performance analytical instruments. This position involves performing preventive maintenance and troubleshooting on cutting-edge MALDI Biotyper systems, ensuring they meet stringent specifications. With opportunities for professional growth and a supportive environment, you'll work closely with scientists and provide essential support that enhances the quality of human life. If you're passionate about technology and want to make a difference, this role offers a dynamic and rewarding career path.

Benefits

401(k) with company match

Employee stock purchase plan

Medical and dental plans

Life insurance

Short-term and long-term disability insurance

Employee assistance program

Paid time off including vacation and holidays

Qualifications

• 3+ years of experience in diagnosing and repairing mechanical and electronic equipment.
• B.S. in electrical engineering or related fields preferred.

Responsibilities

• Perform preventive maintenance on MALDI Biotyper Systems.
• Conduct troubleshooting and coordinate customer support sessions.
• Attend product training in Germany.

Skills

Mechanical troubleshooting

Electro-mechanical troubleshooting

Communication skills

Organizational skills

Customer service

Ability to travel

Education

B.S. Degree in Electrical Engineering

Experience in Biotech or Chemistry

Tools

Digital Volt Meter (DVM)

MS Office

Job description

Overview

Bruker is one of the world’s leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 9,700 employees at over 90 locations are working on this permanent challenge to make the world a better place.

We have a Field Service Engineer position to perform Planned Maintenance on MALDI Biotyper instruments based in Salt Lake City, Utah.

Responsibilities

• Performs Preventive Maintenance (PM) and basic services on our MALDI Biotyper Systems, which involves verification of system performance, execution of detailed preventive maintenance protocols, and final verification that the MALDI Biotyper application performs to Bruker specifications.
• Conducts basic troubleshooting on-site using Digital Volt Meter (DVM) or via remote diagnostic software to independently determine whether an onsite visit is required.
• Re-qualifies the instrument after service repair by executing Operational and Performance protocols including running complex compounds for verification.
• Makes travel arrangements and generates individual expense reports.
• Secures customer’s acceptance of the Preventive Maintenance or repair.
• Coordinates customer WebEx Sessions, phone support, and lab facility inspection.
• Attends certified MALDI Biotyper product training in the German factory.
• Communicates and works closely with service/support centers.

Qualifications

Education and/or Experience:

• B.S. Degree in electrical engineering, electronics, biotech, or chemistry-related fields or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical, and/or electronic equipment.

Qualifications:

• Working knowledge of MS Office products.
• Basic understanding of network interfacing.
• Valid Driver’s license.
• Excellent communication skills with the ability to convey complex technical issues in an easy-to-understand manner.
• General understanding of analog electronics, high voltage circuitry, laser technology, and high vacuum systems.
• Customer-focused with the ability to interact and communicate with scientists who typically possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics, or Microbiology.
• Strong organizational and prioritizing skills.
• Ability to work independently while maintaining a team focus.
• Must be responsive and reliable.
• Ability to travel routinely and maintain a current Passport for international travel.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.

At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $72,000.00 and $113,000.00, with opportunities for progression as you grow and develop within the role. The base salary will depend on several job-related factors, including education, training, experience, geographic location, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a comprehensive range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program, and paid time off including vacation, sick time, holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws; as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.