Field Service Engineer Level III-IV

Leo Cancer Care; Omaha (NE); On-site; USD 70,000 - 100,000; Full time

Job summary

Leo Cancer Care is seeking a Field Service Engineer to join our Omaha-area team. The role focuses on on-site evaluation, maintenance and repair of Upright CT and Patient Positioning devices, with opportunities to improve service offerings.

The ideal candidate lives within 50 miles of the Omaha site and collaborates closely with customers to ensure reliability and satisfaction. The position requires strong electro-mechanical expertise, experience with medical devices, and the ability to work

Qualifications

• Degree or equivalent in an engineering discipline preferred (Electronics, Mechatronics, Software, etc.)
• Associates degree, technical/vocational training or military electronics experience considered
• Excellent communication skills, both written and spoken
• Willing to work normal and non-normal hours to support customers
• Valid driving license required
• Experience with medical devices such as Linear accelerators, MRI, CT, or similar modalities is an advantage

Responsibilities

• Advanced, total system-level troubleshooting, installation, maintenance and service repair on Leo Cancer Care products
• Interface with key customer contacts on equipment issues and ensure customer satisfaction
• Maintain customer service reports and internal service records promptly
• Maintain tools and test equipment and ensure calibration
• Identify Sales opportunities and assist sales in the geographic area
• Work as part of a local team to provide efficient service delivery
• Responsible for Warranty and Service Agreement cost control
• Complete administration tasks on time and document Field Change Orders and Planned Maintenance

Skills

Service operation understanding

Electro-mechanical systems

Medical devices knowledge

Communication skills

MS Office

Salesforce experience

Driving license

Education

Engineering degree or equivalent

Associates degree or technical/vocational training

Tools

MS Office

Salesforce

Job description

Reports to

Head of Field Services--Americas

FT/PT

Full-Time

Exempt -Non-Exempt

Exempt

Location

Nebraska-Omaha area

Position Summary

We seek a highly skilled and motivated Field Service Engineer to join our growing field service team. In this role, as LCC brings them to market, you will initially provide on-site evaluation, maintenance, and repair services for our Upright CT and Patient Positioning devices and other products. You will work closely with our customers to ensure optimal performance and reliability of their equipment, while also identifying opportunities for product improvements and service enhancements. The ideal candidate will live within a 50-mile radius of the Omaha site.

Key responsibilities

• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on all Leo Cancer Care products.
• Interface with key customer contacts on equipment issues. Act to ensure satisfaction with primary customers. Maintain communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Keeping up to date on administrative responsibilities such as promptly maintaining customer service reports and internal service records.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Identify Sales opportunities, communicate to the sales team, and assist in the growth and direction of business in his/her geographic area.
• Working as a local team member to provide efficient and cost-effective service delivery to all accounts within the assigned area.
• Responsible for Warranty and Service Agreement cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of Field Change Orders (FCOs) and Planned Maintenance (PM) inspections documentation for assigned accounts.

Relevant Knowledge and Skill requirements

• Degree or equivalent in an engineering discipline (Electronics, Mechatronics, Software, etc.) preferred, Associates degree, technical/vocational training, military experience with electronics or relevant domain experience
• A strong understanding of a service operation
• Proven experience maintaining complex electro-mechanical systems.
• Experience with medical devices such as Linear accelerators, MRI, CT, or similar modalities, an advantage.
• An effective team-player, able to use expert knowledge to influence and guide the business.
• Excellent communication skills, both written and spoken
• Willing to work normal and non-normal hours as required to support customers.
• Comfortable working collaboratively and autonomously as required.
• Good working knowledge of MS Office applications – Word, Excel, PowerPoint
• Experience of working with Salesforce is beneficial.
• A valid driving license is required.
• Must reside within 1 hour of a major airport with ability for international connections.

Travel Requirements

This position may require up to 40% travel.

About Leo Cancer Care

Leo Cancer Care is helping change Radiation Therapy by shifting to upright patient positioning, imaging and treatment. We do what we do to find a better way, a better way to treat cancer and create a paradigm shift in radiation therapy to benefit all. We will do this by improving the accessibility and medicine in cancer care globally, making cancer treatment a more human experience for all.

Working in radiotherapy not only will you be driving change for the greater good, but you'll be working on products that span a large field of different disciplines.

Ways of Working

Leo Cancer Care is dedicated to fostering a diverse and inclusive workplace environment. We embrace and celebrate all individuals' unique backgrounds, experiences, and perspectives. We believe diversity enriches our organization and strengthens our ability to innovate and excel. Discrimination or harassment of any kind will not be tolerated. We encourage all qualified candidates to apply and join us in our mission to create a respectful and equitable workplace for all.

Leo Cancer Care is an equal opportunity employer.