Field Service Engineer - Level 1

ZEISS Group; United States; Remote; USD 64,000 - 80,000; Full time

Job summary

ZEISS Group is seeking a Field Service Engineer I to join their team. In this role, you will handle equipment installation, maintenance, and repairs, ensuring customer satisfaction and adherence to safety standards. Candidates should possess a technical degree and relevant experience in automated systems. ZEISS offers a competitive salary, performance bonuses, and comprehensive benefits, making this an excellent opportunity to grow in a pioneering technology company.

Benefits

Medical

Dental

Vision

401(k) savings plan (+ company match)

Life & AD&D

Disability Insurance

Voluntary benefits (Legal Plan, Home/Auto, Pet Insurance)

Qualifications

• 3+ years direct experience with automated electromechanical systems.
• Good understanding of Laboratory Safety for BSL 1, 2, and 3 environments.
• Ability to troubleshoot software, electronics, and mechanical systems.

Responsibilities

• Perform routine to complex equipment maintenance and repairs.
• Coordinate service activities with customers and internal teams.
• Ensure proper care for ZEISS tools and assets.

Skills

Troubleshooting

Communication

Administrative skills

Time management

Education

4-year degree or technical certificate in technical/scientific discipline

Military electronics experience or equivalent training

Job description

About Us:
How many companies can say they’ve been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in North Western area and will cover WA, OR and some travel to ID and MT.

What’s the role?
As a Field Service Engineer I, you get to work with an astonishing team that plays a vital role Research Microscopy service.

Sound Interesting?
Here’s what you’ll do:
- Routine to complex equipment and routine to moderately complex systems
- Installation, preventive maintenance, upgrades, repair: diagnoses mechanical, hardware and software failures applying knowledge/experience of established policies and procedures. Coordinates and implements basic technical solutions within clearly defined solution space. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training)
- May be trained to conduct special site or system environmental analysis tests as assigned by management.
- Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required
- Liaise and schedule assigned service activities with the customer and ensure ZEISS Service Mgmt, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required.
- May provide defined pricing, availability, and schedule information to customer within established guidelines under guidance if applicable. Supports quote preparation.
- Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities
Business Acumen:
- Determines cost effective repair/resolution. Follows established policies and procedures.
- Knows KPIs and completes all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe
- Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a communications link to the customer.
- Process understanding: Basic process knowledge of a technical nature
- Suggests additional and/or alternative products or services to meet customer needs consulting with CSE2.

Do you qualify?

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.

• Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions)

• Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems

• Knowledge of Windows operating environments and word processing and or email applications. Familiarity with databases or CRM Systems a plus.

• Ability to read and understand electrical or mechanical engineering documentation and schematics.

• Proven ability to work successfully as an individual contributor or as part of a team.

• Good communication skills, able to converse readily in English, both verbally and in writing. (German a plus.)

• Good administrative and time management skills

This position is eligible for a performance bonus or sales commissions. ZEISS also offers robust employee benefit offerings:

• Medical
• Dental
• Vision
• 401(k) savings plan (+ company match)
• Life & AD&D
• Disability Insurance
• Voluntary benefits, such as Legal Plan, Home/Auto, Pet Insurance & more

The annual pay range for this position is $64,000 -$80,000.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Tina Eilerman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).