Field Service Engineer – Lab Diagnostics

F. Hoffmann-La Roche AG; Massachusetts; On-site; USD 74,600 - 138,600; Full time

Job summary

A global research-focused healthcare company is seeking a Field Engineering Specialist in Massachusetts. This role involves technical support, installation, and repair of medical products. Candidates should possess a high school diploma, 5 years of experience in repairs or servicing, or a relevant Bachelor's degree with 1-2 years of experience. Excellent customer service skills and the ability to travel are essential. Salary range is $74,600 to $138,600 annually, based on qualifications.

Qualifications

• 5 years of progressive experience in technical maintenance or service.
• Advanced knowledge in electronics and basic chemistry.
• Ability to diagnose mechanical, hardware, software, and system failures.

Responsibilities

• Provide technical support and installation for Roche products.
• Perform routine service, repair, and installation.
• Document activities and contribute to quality improvement.

Skills

Technical repair

Customer service

Electro-mechanical systems

Networking

Education

High school diploma or equivalent

Bachelor's degree in relevant field

Job description

A global research-focused healthcare company is seeking a Field Engineering Specialist in Massachusetts. This role involves technical support, installation, and repair of medical products. Candidates should possess a high school diploma, 5 years of experience in repairs or servicing, or a relevant Bachelor's degree with 1-2 years of experience. Excellent customer service skills and the ability to travel are essential. Salary range is $74,600 to $138,600 annually, based on qualifications.