Field Service Engineer – IT & Systems

Vision RT Ltd.; Washington; On-site; USD 85,000 - 110,000; Full time

Job summary

Vision RT is seeking a proactive Field Service Engineer to install, maintain, and support SGRT solutions across the US. The role involves extensive travel, up to 90% of time, with both remote and on-site customer support to ensure optimal system performance.

Base location is Virginia/DC area; travel to all US regions is required. You will work closely with hospital environments, performing installations, maintenance, and customer training as needed.

Qualifications

• Experience diagnosing and resolving software, OS, and hardware issues in a customer-facing environment.
• Strong knowledge of Microsoft Windows operating systems, including configuration, device management, storage, BIOS, and security settings.
• Solid networking knowledge: IP, VLANs, DNS, DHCP, firewalls, ports, and basic troubleshooting tools.

Responsibilities

• Install, configure, and support Vision RT products at customer sites.
• Perform remote and on-site technical support to ensure system uptime.
• Conduct site surveys and readiness checks for deployments.
• Maintain detailed service records and customer activity logs.
• Collaborate with customer IT teams to resolve connectivity and security issues.
• Travel throughout the US region to support installations and maintenance.

Skills

Windows OS

Networking fundamentals

Customer-facing support

Hardware diagnosis

Tools

Remote support software

Job description

Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. The company is the inventor of, and a market leader in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy workflow.

Vision RT’s SGRT solutions are in 24 out of the 25 “Best Hospitals for Cancer,” as tracked by US News & World Report.

Vision RT is recognized as one of Britain’s fastest-growing private tech companies, as featured in the 2025Sunday Times 100 Tech list. Vision RT is also a recipient of the 2026 King’s Award for Enterprise, our fifth in 10 years. It is the UK’s most prestigious accolade for business excellence.

Company video

With around 300 employees globally and offices in the UK, Poland, and the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S, one of the world’s largest investors in healthcare companies. Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup.

Vision RT is a company with strong values, a clear mission, and a bright future. It is an exciting and rewarding organization in which to work.

This position requires extensive travel throughout the US, with travel expected to be up to 90% of working time. Scheduled non-travel periods will be incorporated to support administrative responsibilities, training, professional development, and other business needs. Candidates should be comfortable with frequent overnight travel and occasional weekend travel as required.

Base location: Virginia/ Washington DC

Region covered: All US

About the Role

We have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team.

As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision RT solutions across the US. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience.

This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer coverage.

Key Responsibilities

• Install, configure, commission, support, and maintain the Vision RT product portfolio at customer sites.
• Conduct site surveys to assess installation requirements and ensure readiness for system deployment.
• Deliver remote and on-site technical support, diagnosing and resolving software, hardware, operating system, and connectivity issues.
• Perform preventative maintenance, system upgrades, software updates, and product enhancements to maximise system performance and reliability.
• Configure and troubleshoot Microsoft Windows-based systems and associated devices.
• Troubleshoot network connectivity and communication issues, working closely with customer IT teams to resolve technical challenges.
• Maintain accurate service documentation, installation records, maintenance reports, and customer activity logs.
• Build strong relationships with customers by providing a professional, responsive, and customer-focused service experience.
• Travel throughout the assigned region to support installations, maintenance activities, training, and customer requests, with occasional travel to other regions as required.
• Perform physical installation activities including mounting wall monitors, routing communication cables over distances of up to 50 metres, and installing equipment in accordance with safety and quality standards.
• Work safely on ladders and alongside third-party contractors in active construction, hospital, and clinical environments while adhering to PPE and site safety requirements.
• Participate in work activities outside normal business hours, including evenings and occasional weekends, where required.
• Travel to customer sites at short notice when business or customer needs demand.

Essential Skills & Experience

• Strong working knowledge of Microsoft Windows operating systems, including:

  • Windows configuration and system settings
  • Device Manager and hardware management
  • Disk and storage management
  • BIOS and firmware configuration
  • Windows services and security settings
  • Event Viewer and system troubleshooting tools

• Experience diagnosing and resolving software, operating system, and hardware issues within a customer-facing environment.

• Good understanding of networking fundamentals, including:

  • IP addressing and network configuration
  • VLANs, DNS, DHCP, firewalls, and network security principles
  • Common network protocols and ports
  • Windows networking tools and command-line troubleshooting utilities

  • Experience troubleshooting network connectivity issues using tools such as ping, tracert, ipconfig, and remote support applications.

  • Understanding of cybersecurity best practices, endpoint protection, system hardening, and customer IT security requirements.

  • Solid PC hardware knowledge, including:

    • Component identification and replacement
    • Peripheral device configuration and troubleshooting
    • Hardware connectivity and performance considerations

  • Experience delivering remote and on-site technical support.