Field Service Engineer: IT Infrastructure & Cloud Expert

Corporate Technologies, LLC.; Grand Rapids (MI); Presencial; USD 34 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) matching

Dental insurance

Flexible spending accounts

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Resumo da oferta

Corporate Technologies seeking a Field Service Engineer to join our team in Grand Rapids. This role represents an advanced technical position within Field Services and is responsible for independently managing complex customer environments, leading escalations, and serving as a technical authority for systems, networks, and infrastructure.

The ideal candidate will demonstrate deep expertise in system administration, networking, and server technologies while proactively driving solutions that

Qualificações

• Managed Services experience required.
• 7+ years of progressive experience in an IT related field.
• Advanced system administration and networking experience.
• CompTIA A+, Network+, Security+ or equivalent experience.

Responsabilidades

• Serve as the escalation point for complex issues that exceed technician level support.
• Lead advanced troubleshooting and resolution of server, network, security, and infrastructure issues.
• Independently manage and support client environments, including servers, workstations, networks, and cloud services.
• Design, implement, and maintain secure, scalable, and reliable IT solutions aligned with client business needs.
• Perform advanced server support, including planning, deployment, upgrades, and migrations.
• Provide expert support for Microsoft Exchange, Office 365, Azure services, and Active Directory administration.
• Analyze recurring issues and recommend long term corrective actions or architectural improvements.
• Act as a technical liaison between clients, internal teams, and vendors.
• Provide guidance, technical mentorship, and knowledge transfer to Field Service Technicians.
• Participate in client meetings to explain technical issues, proposed solutions, and implementation plans.
• Ensure accurate and thorough documentation of all work performed, including root cause analysis and resolution details.
• Contribute to the development and improvement of technical standards, procedures, and best practices.
• Participate in on call rotation and provide leadership during after hours or critical support events.
• All teammates are expected to demonstrate job flexibility and perform other duties as assigned to deliver on our promise to keep the client's needs our priority.

Conhecimentos

Advanced troubleshooting

Leadership presence

Interpersonal skills

Technical documentation

Time management

Independent work

Formação académica

CompTIA A+/Network+/Security+ or equivalent

Azure cloud experience

Vendor certifications preferred

Ferramentas

Python

PowerShell

APIs

Active Directory

Descrição da oferta de emprego

Corporate Technologies seeking a Field Service Engineer to join our team in Grand Rapids. This role represents an advanced technical position within Field Services and is responsible for independently managing complex customer environments, leading escalations, and serving as a technical authority for systems, networks, and infrastructure.

The ideal candidate will demonstrate deep expertise in system administration, networking, and server technologies while proactively driving solutions that