Field Service Engineer - Install, Repair & Training

Matthews International; Massachusetts; On-site; USD 55,000 - 85,000; Full time

Job summary

Matthews International is seeking a Field Service Technician to deliver on-site installation, training, repair, and preventive maintenance of our equipment for customers, distributors, and sales teams in Massachusetts.

You will travel as needed to install systems, troubleshoot issues, and support sales through maintenance agreements and parts. The role requires an associate degree or technical certification and 4+ years of experience.

Qualifications

• Associate degree or technical certification or apprenticeship in a technical field is required.
• 4+ years of experience, or equivalent combination of education and experience.
• Willingness to travel regionally or internationally as needed.
• Proficient with MS Office; good communication and problem-solving skills.
• Ability to read electrical drawings and comprehend schematics.

Responsibilities

• Assist with system installation including custom applications.
• Repair equipment at customer site.
• Provide technical assistance via phone/email and coordinate with product services, engineering, and sales.
• Test and verify electrical motors, sensors, control circuits, and power circuits.
• Verify mechanical and pneumatic components are properly installed.
• Recommend repairs, replacements and other solutions.
• Develop and conduct training on safe equipment operation for customers and trainees.
• Maintain equipment inventory, tool kits, repair parts, and company vehicle.
• Support sales during calls and for new products with product management and sales teams.
• Submit reports and documentation for job tracking and timely billing.
• Promote sales of maintenance agreements, new products, spare parts and consumables.
• Arrange transportation, lodging, and meals during trips.
• Additional duties as assigned.

Skills

Verbal and written communication

Team collaboration

Autonomous work

Troubleshooting

Reading electrical schematics

Driver’s License

Education

Associate degree or technical certification/apprenticeship in technical, mechanical, electrical technology or related field

Tools

MS Office Suite

Electrical test equipment

Job description

Matthews International is seeking a Field Service Technician to deliver on-site installation, training, repair, and preventive maintenance of our equipment for customers, distributors, and sales teams in Massachusetts.

You will travel as needed to install systems, troubleshoot issues, and support sales through maintenance agreements and parts. The role requires an associate degree or technical certification and 4+ years of experience.