Field Service Engineer - Industrial Digital Printing Systems

Fluid Color, LLC.; Hebron Estates (KY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Company laptop and mobile phone

Annual performance bonus opportunities

Ongoing technical training

Job summary

Fluid Color, LLC. is seeking a Field Service Engineer to install, troubleshoot, repair, and maintain our industrial digital inkjet systems at customer sites across North America. You will work hands-on with mechanical, electrical, software, and automation components to maximize uptime and performance.

Travel 50–75% is required to support installations and service across the region. A technical degree or related certification, strong problem-solving skills, and customer-facing experience are

Qualifications

• Associate degree or technical certification in a relevant field.
• Minimum 3 years servicing industrial equipment.
• Ability to read electrical schematics and mechanical drawings.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and technical reporting tools.
• Valid driver's license and ability to obtain a passport.
• Willingness to travel 50–75% of the time.

Responsibilities

• Install, commission, and validate industrial digital printing systems and related equipment.
• Troubleshoot and repair electrical, mechanical, pneumatic, fluid handling, and software issues.
• Perform preventative maintenance and system optimization services.
• Diagnose print quality issues and implement corrective actions.
• Provide on-site and remote technical support to customers.
• Train customer operators and maintenance personnel on equipment operation.
• Read and interpret electrical schematics and mechanical drawings.
• Document service visits, maintenance, and corrective actions.
• Collaborate with engineering and sales teams to identify product improvements.
• Manage service parts inventory and company tools.
• Respond to customer service requests professionally.
• Travel throughout North America for installations, maintenance, and emergency service.

Skills

Electrical systems

Sensors & motion systems

Pneumatics & fluid systems

Reading schematics

Analytical troubleshooting

Verbal & written communication

MS Office & reporting tools

Driver's license & passport

Travel readiness

Education

Associate degree or technical cert

Bachelor's degree preferred

Tools

PLCs

HMIs

Servo systems

Ethernet/IP

Modbus

Job description

Fluid Color is a leading provider of industrial digital inkjet solutions, delivering innovative technologies that help manufacturers improve print quality, production efficiency, and operational performance. Our expertise includes digital printing systems, color management, ink delivery solutions, and advanced automation technologies serving customers across North America.

As we continue to expand, we are seeking a skilled, customer-focused Field Service Engineer to join our team and support the installation, maintenance, and optimization of our industrial digital printing systems.

Position Summary

The Field Service Engineer - Industrial Digital Printing Systems is responsible for installing, troubleshooting, repairing, and maintaining industrial digital inkjet equipment at customer sites. This position requires a technically strong professional with experience in mechanical, electrical, software, and industrial automation systems who thrives in a hands-on, customer-facing environment.

The successful candidate will play a critical role in ensuring maximum equipment uptime, customer satisfaction, and successful implementation of Fluid Color's technology solutions.

Key Responsibilities

• Install, commission, and validate industrial digital printing systems and related equipment.
• Troubleshoot and repair electrical, mechanical, pneumatic, fluid handling, and software-related issues.
• Perform preventative maintenance and system optimization services.
• Diagnose print quality issues and implement corrective actions.
• Provide both on-site and remote technical support to customers.
• Train customer operators and maintenance personnel on equipment operation, maintenance, and best practices.
• Read and interpret electrical schematics, mechanical drawings, and technical documentation.
• Document service visits, maintenance activities, and corrective actions using company service reporting systems.
• Collaborate with engineering, product development, and sales teams to identify product improvements and customer needs.
• Manage service parts inventory and maintain company-provided tools and equipment.
• Respond to customer service requests in a professional and timely manner.
• Travel throughout North America for installations, maintenance, and emergency service support.

Required Qualifications

• Associate degree, technical certification, or equivalent experience in electrical engineering technology, mechatronics, automation, industrial maintenance, or a related field.
• Minimum of 3 years of experience servicing industrial equipment.
• Strong knowledge of:
• Electrical systems
• Sensors and motion systems
• Pneumatics and fluid systems
• Ability to read and understand electrical schematics and mechanical drawings.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and technical reporting tools.
• Valid driver's license and ability to obtain a passport.
• Ability to travel 50%-75% of the time.

Preferred Qualifications

• Experience with industrial inkjet printing systems, digital presses, packaging equipment, or converting equipment.
• Knowledge of printheads, ink delivery systems, UV curing systems, and color management.
• Experience with PLCs, HMIs, servo systems, and industrial automation.
• Familiarity with Ethernet/IP, Modbus, and industrial communication protocols.
• Experience with remote diagnostics and software configuration.
• Bachelor's degree in engineering, engineering technology, or a related discipline.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to stand, kneel, bend, climb ladders, and work around industrial equipment.
• Ability to work in manufacturing and production environments.
• Ability to travel by automobile and commercial airline.
• Competitive salary based on experience
• Annual performance bonus opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation and company holidays
• Company laptop and mobile phone
• Ongoing technical training and professional development
• Career growth opportunities within a rapidly expanding technology company

Why Join Fluid Color?

Join a team at the forefront of industrial digital printing innovation. At Fluid Color, you'll work with cutting-edge equipment, support leading manufacturers, and play a key role in helping customers succeed. If you're passionate about technology, enjoy solving complex technical challenges, and thrive in a dynamic environment, we'd like to hear from you.

Fluid Color is an Equal Opportunity Employer and values diversity in the workplace.