Field Service Engineer III (TEM) Bay area

RXinsider LTD.; San Jose (CA); On-site; USD 61,000 - 91,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Stock Purchase Plan

PTO 120 hours + holidays

Parental leave

Job summary

Thermo Fisher Scientific in California is seeking a seasoned Field Service Engineer to install, maintain and repair advanced microscopy systems (SEM/TEM/FIB). You will travel up to 50% to customer sites, install equipment, train users, and ensure optimal performance across labs and industries.

The role requires a bachelor’s degree and 5+ years’ hands-on experience with high-end analytical tools, strong diagnostics, and excellent communication skills.

Qualifications

• Bachelor's degree and 5+ years' hands-on experience with electronic systems (SEM/TEM/FIB).
• Strong diagnostics and repair experience with ultra-high vacuum and high voltage systems.
• Proficient in reading schematics and MS Windows environments.

Responsibilities

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order.
• Conduct on-site scheduled planned maintenance visits.
• Provide diagnosis and repair support for customers and other field personnel.
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Travel, often on short notice, to customer sites to resolve problems or support other field personnel.
• Complete and submit field service reports.
• Provide training to customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation.
• Provide guidance for various reports including identifying and isolating outstanding problems with the system.
• Act as a subject expert and resource for training.

Skills

Customer service

English fluency

Interpersonal skills

Travel ready

Valid passport

Driver's license

Education

Bachelor's degree

Tools

SEM/TEM/FIB

Vacuum technology

Diagnostics software

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Territory:

The ideal candidate will reside within the assigned Bay area territory (Oakland to San Jose), with a strong preference for candidates based in Bay area within one hour of a major airport. This role requires up to 50% travel.

How will you make an impact?

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Day to day activities include:

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide diagnosis and repair support for customers and other field personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training to customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating outstanding problems with the system
• Act as a subject expert and resource for training

How will you get here?

This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.

Minimum Education/Experience

• Bachelor's degree and 5+ years of hands-on technical experience in electronic systems, installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
• A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems.

Knowledge, Skills, Abilities

• Ability to deal effectively with customers
• Excellent interpersonal communication skills; must have a professional working proficiency in English
• Consistent record of fixing sophisticated systems and subsystems down to the component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics
• Familiar with UHV phenomenon and technology
• Must have ability to acquire a valid passport and travel regionally and internationally as required
• Must possess a valid driver's license
• Physical requirements include the ability to lift up to 50 lbs.

Compensation And Benefits

The hourly pay range estimated for this position based in California is $43.70–$65.56.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards