Field Service Engineer III

Thermo Fisher Scientific; New York (NY); On-site; Full time

Job summary

A leading company in pharmaceutical manufacturing is seeking a Field Service Engineer III to conduct installations and provide maintenance for complex analytical instruments. The role requires a strong engineering background and excellent customer service skills, alongside the ability to lift significant weight and work with hazardous materials. Successful candidates will benefit from a robust compensation package including medical benefits and paid time off.

Benefits

Choice of national medical and dental plans

At least 120 hours paid time off (PTO)

Employee assistance and family support programs

Retirement and savings programs (401(k))

Employees’ Stock Purchase Plan (ESPP)

Qualifications

• Prior experience using Laser Scanners, Camera Controls, or similar systems required.
• Must have a valid driver's license and ability to travel regionally and internationally.
• Physical requirements include the ability to lift up to 50 lbs.

Responsibilities

• Conduct on-site installations across the region.
• Provide troubleshooting and repair support for customers.
• Travel approximately 75% of work weeks, often on short notice.

Skills

Excellent interpersonal communication skills

Ability to partner effectively with customers

High level of proficiency on Windows software

Network knowledge

Education

University Engineering Degree or equivalent

Tools

Laser Scanners

Camera Controls

Circuit Analysis

Job description

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Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

How will you make an impact?

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, alignment and repair of sophisticated equipment and systems. Engineers validate operational quality of system equipment; advise customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of analytical instruments serving the electronics research and manufacturing industries.

The Field Service Engineer will join a diverse team with skills ranging from sophisticated computer networks, precision mechanics, high voltage electronics, vacuum theory, Laser beam and control system, Camera optics, and cryostat chemistry.

This role invites the candidate to grow and learn in a challenging culture of shared purpose and drive!

What you will do:

• Conduct on-site installations across the region
• Conduct on-site scheduled planned maintenance visits per commitments and schedule
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with users and colleagues
• Complete technical training, as required
• Travel approximately 75% of work weeks, often on short notice
• Advise external customers, manufacturing, and internal customers thru effective communication
• Partner with colleagues as mentee and mentor to continue personal and team development
• Contribute to continuous improvement efforts for Service, documentation, and product factories
• Collaborate with application scientists, technical support engineers, and customers to resolve complex customer challenges
  
  

Minimum Qualifications:

• University Engineering Degree or equivalent combination of technical education and experience on sophisticated systems, or equivalent military experience
• Prior experience using Laser Scanners, Camera Controls, Circuit Analysis, or similar systems
• Ability to partner effectively with customers
• Excellent interpersonal communication skills; must have a professional working proficiency in English
• High level of proficiency on Windows software, network knowledge, current computer hardware
• Must have ability to obtain a valid passport and travel regionally and internationally as required
• Must possess a valid driver’s license
• Physical requirements include the ability to lift up to 50 lbs.
• Able to secure entrance to US Government laboratories and facilities, if required
• (Must be a US citizen or Green Card holder for ITAR compliance)
  

Compensation And Benefits

The hourly pay range estimated for this position based in New York is $40.06–$52.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
  
  

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Consulting, and Customer Service

• Industries

  Pharmaceutical Manufacturing and Biotechnology Research

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