Sony Service Engineer III

ActionLink; Paramus (NJ); On-site; Full time

Job summary

A leading company is seeking a Sony Service Engineer III to troubleshoot and repair professional video equipment. The role requires strong technical skills and experience in broadcast environments. The engineer will support key accounts and ensure high-quality standards in operations. This position offers competitive pay and benefits.

Benefits

Medical, dental, vision, life insurance

401(k) option with employer match

Paid time off and paid holidays

Qualifications

• Minimum 5-8 years of experience with broadcast electronic equipment.
• Proficient knowledge of digital and analog circuitry.
• Experience in precision soldering required.

Responsibilities

• Troubleshoot and repair Sony professional video equipment.
• Provide phone and virtual product support.
• Work independently or as part of a team.

Skills

Communication

Organizational

Time Management

Decision-Making

Education

Associate's degree in electronics

Bachelor’s degree

Tools

Waveform Signal Monitors

Oscilloscopes

MS Office Suite

Job description

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Join to apply for the Sony Service Engineer III role at ActionLink

Position Summary:

The Service Engineer III will troubleshoot and repair Sony professional video equipment includingBroadcast, ENG video cameras and Professional Broadcast monitors. This role should be able toconfigure, upgrade and test new Sony products as required and proficient in using electronic testingequipment, including waveform signal monitors and oscilloscopes to effectively diagnose andtroubleshoot technical issues. A solid understanding of broadcast system environments is essential along with a commitment of maintaining high-quality standards and ensuring operational efficiencies.

LocationNJ - PARAMUS

Position Summary:

The Service Engineer III will troubleshoot and repair Sony professional video equipment includingBroadcast, ENG video cameras and Professional Broadcast monitors. This role should be able toconfigure, upgrade and test new Sony products as required and proficient in using electronic testingequipment, including waveform signal monitors and oscilloscopes to effectively diagnose andtroubleshoot technical issues. A solid understanding of broadcast system environments is essential along with a commitment of maintaining high-quality standards and ensuring operational efficiencies.

What you will do:

• Support key strategic accounts
• Provide phone and virtual product support
• Resolve technical issues in a novel creative approach, develop new concepts and approaches, if necessary
• Escalate issues when physical repair is deemed necessary
• Work independently or part of a team if required
• Regular contact/interface with customers regarding issues and driving product challenges to final resolution
• Work in the Sony Electronics facility located at 115 W Century Rd, Paramus, NJ 07652
  
  
  

What's in it for you:

• $40.00 - $45.00 per hour, based on experience.
• Medical, dental, vision, life and prescription insurance plans.
• 401(k) option with employer match
• Paid time off and paid holidays
  
  
  

If you are a match, we would love to connect with you!

• Associate's degree or equivalent with an emphasis in electronics, electrical engineering, broadcast engineering and/or systems preferred. Bachelor’s degree a plus.
• Minimum 5-8 years of experience with hands-on repair and service of broadcast electronic equipment, displays and monitors are required.
• Proven work experience in a broadcast system environment
• Experience utilizing electronic testing equipment including waveform signal monitors and oscilloscopes.
• Proficient knowledge of digital and analog circuitry is required and ability to read schematics.
• Strong communication and presentation skills
• Organizational, time management and decision-making skills are needed for this role.
• Experience with camera OHB block RPN concealment process.
• Experience in precision soldering is required (SMT) BGA soldering skills is a plus
• Knowledge of and use of sophisticated test equipment in the repair process is required.
• Must abide by ESD (Electrostatic Discharge) procedures.
• Proficient skills in MS Office Suite
  
  
  

Key Performance Indicators (KPIs) include:

MTTR (average time to repair) =

Resource utilization = ≥80%

Repeat repair =

Working Environment

Office/Warehouse environment

Physical Requirements:

• Must be able to use a computer, phone and other standard office equipment
• Must be mobile and able to sit and/or stand for extended periods of time.
• Must be able to lift 30 lbs.
  
  
  

ActionLink is an Equal Opportunity Employer

\#SONYREP

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Retail

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