Field Service Engineer III

BWT USA; Marlborough (MA); On-site; USD 95,000 - 120,000; Full time

Job summary

BWT Pharma & Biotech is seeking a Field Service Engineer to perform preventative and corrective maintenance on water treatment equipment across the New England region. The role requires hands-on electro-mechanical work, troubleshooting, calibration, and documentation to ensure high-quality service.

You will troubleshoot on-site and remotely, support start-up and commissioning, and maintain detailed reports for customers. Travel across North America is expected as needed.

Qualifications

• 5-10 years experience with electro-mechanical equipment such as pumps, valves, motors.
• 5-10 years experience in system maintenance.
• 3-6 years experience with electrical control panels and instrumentation tuning.
• 3-6 years of water treatment industry experience.
• Proficient with Windows-based computer systems.
• Willing to travel regionally across North America and work remotely when needed.
• Valid driver’s license with clean record.
• Ability to lift heavy objects and stand for long periods.

Responsibilities

• Proficient and mastery on preventive and corrective maintenance on water treatment equipment.
• Troubleshoot electrical and mechanical issues remotely and on-site at customer sites.
• Perform start-up support and commissioning documentation.
• Maintain internal documentation and submit external reports to customers.
• Read and interpret system documentation including PID, schematics, and parts lists.
• Interface with end users and ensure customer satisfaction at all times.

Skills

Electro-mechanical equipment

Water treatment systems

Electrical control panels

Remote troubleshooting

PLC programming

Field service

Tools

Hach DR900

Myron L pH/Conductivity

Hach test kits

Job description

BWT Pharma & Biotech is the world-wide leading provider of clean utility systems for pharma & biotech. With an industry-leading spectrum of technologies and products, BWT is providing optimal solutions for all clean media applications such as Purified Water, Water for Injection (WFI) and Pure Steam. Manufacturing facilities in Europe, Asia and the United States provide prequalified and performance-tested equipment skids that meet the highest quality standards. All critical engineering and production stages, such as process and automation engineering, quality and project management, welding and assembly, FAT testing, site commissioning, SAT testing and aftersales support are part of the full package provided by BWT.

The successful candidate will be responsible for service maintenance work on existing and new plants. The engineer will be working on a multitude of systems including the following technologies: Filtration, Ion Exchange, UV, Reverse Osmosis (RO), EDI, Ozone, WFI and Pure Steam. The engineer will be required to interface with end users and customers. Candidate must have excellent communication skills and ability to resolve issues on the spot. Most importantly the candidate must enjoy the satisfaction of maintaining equipment and take pride in their work.

Location:

New England Region

$95,000 to $120,000

Job Functions:

• Proficient and mastery on preventative and corrective maintenance on water treatment equipment including electro-mechanical repairs with replacement of parts.
• Proficient and mastery on how to perform water quality testing utilizing Hach DR900 meter, Myron L pH and conductivity, and various Hach kit tests including but not limited to hardness, pH, etc.
• Proficient and mastery on how to fill out Preventive, Quality and Maintenance Checklist (PQMC).
• Proficient and mastery on how to maintain internal documentation and submit external reports to customers.
• Proficient and mastery on how to read system documentation including but not limited to the PID, component list, spare parts list, circuit diagrams, functional logic, etc.
• Proficient and mastery on how to work with electrical control panel components including but not limited to I/O cards, PLC’s and plant automation to be able to tune loops and program instrumentation
• Ensure customer satisfaction by delivering professional and pro-active service at all times.
• Ability to troubleshoot issues remotely over the phone and at customer sites for both electrical and mechanical questions.
• Start-up support on new systems including completing commissioning documentation and reporting.
• Proficient and mastery on all training topics for a Level 1 Field Service Engineer.
• Competent and knowledgeable on all training topics for a Level 2 Field Service Engineer.

Qualifications:

• 5-10 years experience working with electro-mechanical equipment including pumps, valves, motors, etc.
• 5-10 years experience in system maintenance.
• 3-6 years experience with electrical control panels including ability to tune loops and program instrumentation.
• 3-6 years of water treatment industry experience.
• Proficient in computers and Windows software.
• Ability to work remotely and independently without supervision and be customer facing.
• Must be willing to travel regionally and occasionally throughout North America.
• Must have a valid driver’s license and clean driving record.
• Ability to work flexible hours, sometimes outside “normal business hours” and travel as required on short notice.
• Ability to lift heavy objects at times and be on your feet the majority of the work day.

Training Topics To Be Taught, Learned and Understood:

1. Preforming Calibrations:

a. Steam Testing

a. FactoryTalk View Structure and Layout – Advanced

3. Field Service Tasks

a. Tool Training

ii. SEPTRONLINE Test Kit