Field Service Engineer II - Remote Onsite Relocation

GE HealthCare; Salt Lake City (UT); Hybrid; USD 65,000 - 90,000; Full time

Job summary

GE HealthCare is seeking a Field Service Engineer 2 to perform preventative maintenance, troubleshoot and repair medical equipment, and lead equipment installations. The role includes remote coordination with onsite customer locations in Salt Lake City, UT, and requires the ability to work after hours or on-call as needed.

The position focuses on customer satisfaction, collaboration with regional teams, and promoting value-added services to support customers’ business operations.

Qualifications

• Associate degree or equivalent military education with 4 years of experience servicing electronic equipment.
• Or high school diploma/GED with 6 years of relevant experience.
• Technical capabilities in Vascular including troubleshooting, repair and installation.
• Must have and maintain a valid Driver's License.
• Experience with Web applications as well as Microsoft suite of products.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services to run their business more efficiently.
• Maintain customer service logs and internal service records, order repair parts and manage cycle times.
• Use GEHC escalation process and work with regional and national support to resolve issues promptly.
• Serve as a member of the account community for key accounts and engage commercial counterparts.

Skills

Vascular

Education

Associate degree or military education

High school diploma / GED

Tools

Web applications

Microsoft Office

Job description

GE HealthCare is seeking a Field Service Engineer 2 to perform preventative maintenance, troubleshoot and repair medical equipment, and lead equipment installations. The role includes remote coordination with onsite customer locations in Salt Lake City, UT, and requires the ability to work after hours or on-call as needed.

The position focuses on customer satisfaction, collaboration with regional teams, and promoting value-added services to support customers’ business operations.