Field Service Engineer II: On-Site Hardware & Diagnostics Pro

Dell; Las Vegas (NV); Vor Ort; USD 72.000 - 93.000; Vollzeit

Zusammenfassung

Dell Technologies in McCarran, Nevada is hiring a Field Service Engineer 2 to join our Field Service Team. You will perform on-site installation, configuration, maintenance and repair, escalating issues as needed while ensuring a seamless customer experience.

The role requires 5+ years of field service experience, an technical degree or equivalent, and strong networking/fiber knowledge. A lifting capability of 50 lbs is required, with potential certifications such as CCNA or CompTIA credentials

Qualifikationen

• Experience delivering field services for hardware and software at client sites.
• Customer-facing experience with reporting to all levels.
• Experience with networking and fiber deployments in client sites.
• Ability to lift 50 lbs to replace server components.

Aufgaben

• Provide on-site installation, configuration, maintenance and repair.
• Diagnose issues, document results, and communicate actions via Teams/Email/Phone.
• Repair and replace server components, reseat parts, and upgrade firmware.

Kenntnisse

Customer-facing communication

On-site field service

Troubleshooting

Lift 50 lbs

Ausbildung

Associate's degree in a technical discipline

Dell EMC CPSD/PowerEdge certification (or equivalent)

CompTIA Tech+/A+/Security+/Network+ certifications

CCNA certification

Tools

Networking hardware

Firmware upgrades

Diagnostics tools

Jobbeschreibung

Dell Technologies in McCarran, Nevada is hiring a Field Service Engineer 2 to join our Field Service Team. You will perform on-site installation, configuration, maintenance and repair, escalating issues as needed while ensuring a seamless customer experience.

The role requires 5+ years of field service experience, an technical degree or equivalent, and strong networking/fiber knowledge. A lifting capability of 50 lbs is required, with potential certifications such as CCNA or CompTIA credentials