Senior Field Service Engineer: On-Site Tech & Diagnostics

Dell; New York (NY); On-site; USD 72,000 - 93,000; Full time

Job summary

Dell Technologies is seeking a Field Service Engineer 2 to install, configure and maintain customer systems on site in New York. You will be a trusted liaison, handling admin and technical matters while collaborating with product teams to deliver tailored solutions.

The role involves onsite installations, data collection, issue triage with Dell support, and rigorous testing to ensure accuracy and reliability, with a focus on meeting schedules and customer satisfaction.

Qualifications

• 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
• Experience delivering technical Field Services supporting hardware and software at client sites
• Experience in a customer facing role, including reporting and presenting to all levels of the organization
• Experience working in locations with a large deployment of assets and experience with networking and Fiber
• Able to lift a minimum of 50 lbs to replace components on server stacks

Responsibilities

• Triage issues with direction from Dell support
• Execute plan of action from Dell Domain Engineer/L3 - communicate via Teams, Email, and Phone
• Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
• Reseating parts, swap or replace parts, upgrading firmware as needed
• Server testing and validation (running diagnostics, capturing & uploading logs

Skills

Customer facing

Field service experience

Education

Associate's Degree in a technical discipline

Tools

Dell EMC CPSD

Server PowerEdge

CompTIA Certifications (Tech+ / A+ / Security+ / Network+)

CCNA or equivalent

Job description

Dell Technologies is seeking a Field Service Engineer 2 to install, configure and maintain customer systems on site in New York. You will be a trusted liaison, handling admin and technical matters while collaborating with product teams to deliver tailored solutions.

The role involves onsite installations, data collection, issue triage with Dell support, and rigorous testing to ensure accuracy and reliability, with a focus on meeting schedules and customer satisfaction.