Field Service Engineer 2 - McCarran, NV

Dell; Las Vegas (NV); In loco; USD 72.000 - 93.000; Tempo pieno

Descrizione del lavoro

Dell Technologies in McCarran, Nevada is hiring a Field Service Engineer 2 to join our Field Service Team. You will perform on-site installation, configuration, maintenance and repair, escalating issues as needed while ensuring a seamless customer experience.

The role requires 5+ years of field service experience, an technical degree or equivalent, and strong networking/fiber knowledge. A lifting capability of 50 lbs is required, with potential certifications such as CCNA or CompTIA credentials

Competenze

• Experience delivering field services for hardware and software at client sites.
• Customer-facing experience with reporting to all levels.
• Experience with networking and fiber deployments in client sites.
• Ability to lift 50 lbs to replace server components.

Mansioni

• Provide on-site installation, configuration, maintenance and repair.
• Diagnose issues, document results, and communicate actions via Teams/Email/Phone.
• Repair and replace server components, reseat parts, and upgrade firmware.

Conoscenze

Customer-facing communication

On-site field service

Troubleshooting

Lift 50 lbs

Formazione

Associate's degree in a technical discipline

Dell EMC CPSD/PowerEdge certification (or equivalent)

CompTIA Tech+/A+/Security+/Network+ certifications

CCNA certification

Strumenti

Networking hardware

Firmware upgrades

Diagnostics tools

Descrizione del lavoro

Field Services Engineer 2

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Field Service Engineer 2 on our Field ServiceTeam in McCarran, Nevada.

RESPONSIBILITIES

What you’ll achieve

As a Field Service Engineer, you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.

You will:

• Triage issues with direction from Dell support
• Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
• Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
• Reseating parts, swap or replace parts, upgrading firmware as needed
• Sever testing and validation (running diagnostics, capturing & uploading logs)

QUALIFICATIONS

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

• 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
• Experience delivering technical Field Services supporting hardware and software at client sites
• Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
• Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
• Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks

Desirable Requirements:

• Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge)
• Industry certificationsCompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $72,000 - $93,000.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com