Field Service Engineer II - Electron Microscopy

Thermo Fisher Scientific; New York (NY); On-site; Full time

Job summary

A leading company in the electron microscopy field is seeking an expert service engineer to join their team. This role involves installation, troubleshooting, and maintenance of advanced analysis tools, requiring strong technical skills and customer interaction. The ideal candidate will have a bachelor's degree and extensive experience with systems like SEM and TEM, along with excellent interpersonal skills. The position offers competitive compensation and a comprehensive benefits package.

Benefits

Medical and Dental Plans

Tuition Reimbursement

Paid Time Off

401(k) Retirement Plan

Employee Stock Purchase Plan

Qualifications

• Minimum education requirement is bachelor's degree or 7+ years equivalent experience.
• 5+ years of hands-on technical experience with analysis tools.

Responsibilities

• Conduct on-site installation and maintenance of sophisticated equipment.
• Provide diagnosis and repair support for customers.
• Cultivate positive working relationships with customers.

Skills

Interpersonal Skills

Problem-Solving

Technical Expertise

Education

Bachelor's Degree

Tools

SEM

TEM

FIB

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Location Specific Information:

Role primarily based in Albany area but will also periodically support customers Malta, Mid-Hudson valley and Burlignton VT Travel expectation 25-50%.

How will you make an impact?

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

A Day in the Life:

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide diagnosis and repair support for customers and other field personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training to customers and users on system maintenance
• Give feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating outstanding problems with the system
• Act as a subject expert and resource for training

How will you get here?

This position is ideal for an expert service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.

Education

• Minimum education requirement is bachelor's degree or 7+ years equivalent education and experience in electronic systems

Experience

• 5+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems is ideal
• A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems.

Knowledge, Skills, Abilities

• Ability to deal effectively with customers
• Excellent interpersonal skills; must have a professional working proficiency in English
• Consistent record of fixing sophisticated systems and subsystems down to the component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics
• Familiar with UHV phenomenon and technology
• Must have ability to acquire a valid passport and travel regionally and internationally as required
• Must possess a valid driver’s license
• Physical requirements include the ability to lift up to 50 lbs.

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $28.85–$43.27.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards