Field Service Engineer II

Bio-Rad Laboratories; Tennessee; On-site; USD 63,000 - 87,000; Full time

Job summary

Bio-Rad Laboratories is seeking a Field Service Engineer II to perform essential repairs and maintenance on Clinical Diagnostic instruments. This role requires 3+ years experience in servicing complex equipment and strong problem-solving skills. You'll have the opportunity for daily interaction with customers, contributing to the advancement of healthcare through hands-on technical support.

Benefits

Competitive medical plans

Paid parental leave

401k plus profit sharing

Education benefits

Mental health support platform

Qualifications

• At least 3 years of field service experience servicing electro-mechanical/electronic equipment.
• Strong computer skills and fundamental knowledge of computer networking.
• Flexibility and enthusiasm for daily travel.

Responsibilities

• Perform repairs, upgrades, and preventative maintenance on Bio-Rad’s instruments.
• Support and maintain instruments to help advance healthcare research.
• Build strong relationships with customers to anticipate their needs.

Skills

Electro-mechanical troubleshooting

Customer relations

Communication

Education

A.S. or B.S. in Electronics, Biomedical Engineering, or Mechanical Engineering

Job description

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Senior Talent Acquisition Partner - Bio-Rad

Bio-Rad is seeking a Field Service Engineer who will perform repairs, upgrades, and preventive maintenance on our Clinical Diagnostic instruments for customers within hospitals and laboratories based out of the Nashville, TN area. As a Field Service Engineer, you may be asked to travel on short notice to help other team members within the region.

Whether a routine maintenance call or troubleshooting a problem and finding solutions, as our Field Service Engineer, you will play a leading role in supporting the onsite technical needs of Bio-Rad customers. In this highly autonomous role, you will spend the majority of your time at customer sites, with travel up to 5 days a week in your assigned territory as part of a national service team. No day or week will look the same, and your work will have a direct impact on Bio-Rad’s success!

The environment and culture for this role is fast-paced and you’ll be constantly “on the go”. It requires the ability to solve complex problems while maintaining strong relationships with our customers.

How You’ll Make An Impact

• Performing repairs, upgrades, and preventative maintenance on Bio-Rad’s instruments, ensuring the quality performance of our instruments for customers who are working to advance the future of healthcare.
• Supporting and maintaining the Bio-Rad instruments on which our customers rely on to make scientific breakthroughs helping to advance healthcare research and treatments.
• Building and sustaining strong relationships allows you to anticipate and advocate for our customers' needs.
• By adhering to FDA and GMP regulations and requirements with detailed record keeping and service documentation helps protect Bio-Rad’s integrity and reputation in the industry.
  
  

What You Bring

While the list of qualifications may help an employee to succeed in this position, capable candidates may have a wide range of backgrounds and skills. If you have experience that aligns with the responsibilities of this role, we encourage you to apply!

• At least 3 years of transferable field service experience servicing electro-mechanical/electronic/optical/robotics equipment and an A.S. or B.S. in Electronics, Biomedical Engineering, or Mechanical Engineering (or a related field or military equivalent experience).
• Ability to read, understand and successfully follow medium to highly complex work instructions.
• Strong electro-mechanical troubleshooting skills.
• Strong computer skills and fundamental knowledge of computer networking.
• Strong customer relation and communication skills, both written and oral.
• Flexibility and enthusiasm for daily travel.
  
  

Preferred Skills To Support Your Success

• Hands on experience with Diagnostic or Life Science instruments.
  
  

Total Rewards Package: At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits: We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!

Compensation: The estimated base salary range for this position is $63,100 to $86,800 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it. #remote

Legal Entity: (USA_1000)Bio-Rad Laboratories, Inc.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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