Field Service Engineer II (IES LE) (REMOTE)

Thermo Fisher Scientific Inc.; Cambridge (MA); Remote; USD 60,000 - 80,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer based remotely in Cambridge, MA to support the New England area. This role involves repairing, maintaining, and installing laboratory equipment, ensuring customer satisfaction while managing relationships. An ideal candidate should have a strong technical background along with effective problem-solving skills.

Benefits

Competitive remuneration

Annual incentive plan

Healthcare

Employee benefits

Qualifications

• 3 years of experience in field service or equivalents servicing medical devices.
• Experience in customer-facing positions preferred.
• Strong electronic/electrical and mechanical background.

Responsibilities

• Repair, install, and maintain laboratory equipment products.
• Support preventative maintenance and corrective service.
• Train Biomedical Engineering Technicians.

Skills

Customer Focus

Interpersonal Skills

Problem Solving

Technical Diagnostics

Education

Associate degree in Electronics or Engineering

High School Diploma or equivalent

Bachelor's Degree in Engineering or Electronics

EPA Certification

Trade school certification in HVAC/R or Electronic Technician

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Position based REMOTELY in Cambridge, MA area and will support the New England area. Supporting the Instruments and Enterprise Services (IES) Division at Thermo Fisher Scientific. Join our IES team within ULS brand, offering coordinated solutions and services to customers.

Discover Impactful Work:

Field Service Engineers are considered remote colleagues as they commute daily to customer sites. They are provided with a fleet vehicle for travel within their service area. Some overnight travel is required for customer service and training.

In this role, you will support our Laboratory Equipment (LE) division by handling repairs, preventative maintenance, installations, and instrument qualifications. You will also advocate for Thermo Fisher Scientific while managing customer relationships.

A Day in the Life:

• Repair, install, and maintain a variety of laboratory equipment products, including incubators, centrifuges, cold storage (refrigerators and freezers), and other equipment as needed.Schedule and complete detailed preventative maintenance and corrective service to ensure peak uptime of customer equipment.

• Provide onsite service training to Biomedical Engineering Technicians (BMET) or advanced operators.

• Submit expenses and manage trunk stock inventory in a timely and accurate manner.

• Document daily service actions through the company work order database.

• Maintain courteous and knowledgeable communication with customers to ensure alignment of all aspects of the service events (status, cost, scheduling, etc.).

Keys to Success:

Education

• Associate degree in Electronics or Engineering highly preferred.

• High School Diploma or equivalent required.

• Bachelor's Degree or equivalent experience in Engineering or Electronics preferred.

• EPA Certification preferred.

• Accredited trade school certification in HVAC/R or Electronic Technician preferred.

Experience

• At least 3 years of experience in field service, Depot repair, manufacturing facilities, or equivalent required, servicing medical devices or laboratory equipment, etc.

• Experience in customer-facing positions preferred.

• Strong electronic/electrical and mechanical background preferred; refrigeration experience a plus

• Experience working with basic test equipment such as DMM, tachometer, and temperature devices, including hands-on refrigeration experience is preferred.

Knowledge, Skills, Abilities

• Committed - takes on opportunities and challenges with a sense of urgency, high energy, and enthusiasm, consistently meeting deadlines.

• Ability to operate computers, smartphones, and related software efficiently.

• Effective interpersonal skills; ability to prioritize multiple priorities with minimal direction.

• Ability to work independently diagnosing and solving using schematics, diagrams, service manuals, and other technical resources.

• Strong Customer Focus – builds positive relationships and delivers customer-centric service.

• Ability to lift 50 lbs with assistance, and carry 25-30 lbs continuously throughout the day.

• Ability to drive frequently within the territory and travel overnight if required

• Maintain a valid driver’s license and safe driving record.

Benefits

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.