Field Service Engineer II

EMSAR Inc.; Hickory (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

EMSAR seeks an intermediate-level Field Service Engineer to perform preventive maintenance and repairs on hospital beds, exam tables, and related devices at customer sites in the Hickory, NC area.

You will provide technical service support, manage work orders via ServiceMax, and communicate with dispatchers to coordinate scheduling. Weekend/overnight travel may be required; training is provided, and a professional appearance is expected.

Qualifications

• Ability to read and interpret technical documentation, service manuals, safety procedures, and guidelines.
• Knowledge of field service engineering practices and equipment.
• Intermediate troubleshooting and repair skills.

Responsibilities

• Perform on-site preventive maintenance and repairs on hospital beds and related equipment.
• Provide intermediate-level engineering and technical service support to customers.
• Manage and complete work orders using ServiceMax; documentation and updates ~25% of daily work.
• Maintain communication with dispatchers to coordinate scheduling and tasks.
• Keep tools, equipment, and workspace organized and professional.
• May work regularly at client facilities as needed.

Skills

Technical reading

Field service engineering

Troubleshooting

Education

HS diploma

Associate degree or trade cert

Tools

ServiceMax

Job description

Job Details: Level: Experienced, Job Location: NC - Hickory - Hickory, NC 28601, Position Type: Full Time, Job Shift: Day, Job Category: Skilled Labor - Trades, Field Service Engineer

Company Overview

Equipment Management Service and Repair (EMSAR), headquartered in Wilmington, Ohio, is a rapidly growing national technical services company providing maintenance, repair, and installation services to OEM partners within the healthcare industry.

EMSAR’s service offerings include:

• On-site technical field support (maintenance and repair)
• FDA field change orders and recalls
• Equipment installation
• FDA compliance and validation services
• Technical training and education

Position Summary

This intermediate-level field position is responsible for performing preventive maintenance, and repair on a variety of medical equipment and devices, which could include but not limited to hospital beds, exam tables and self service blood pressure kiosks.

EMSAR provides all necessary tools and paid technical training.

This position is Monday-Friday, business hours.

Key Responsibilities

• Perform on-site preventive maintenance and repairs on hospital beds.
• Provide intermediate-level engineering and technical service support to customers.
• Manage and complete assigned work orders using EMSAR’s service management platform (ServiceMax). Approximately 25% of daily work involves documentation and system updates.
• Maintain consistent communication with dispatchers to coordinate work assignments and scheduling.
• Perform additional duties as assigned by supervisors or management.
• Maintain a professional appearance and well-organized tools and equipment while representing EMSAR.
• May be assigned to work regularly at designated client facilities.

Qualifications: Qualifications & Skills

Technical and Analytical Skills

• Ability to read and interpret technical documentation, service manuals, safety procedures, and operational guidelines.
• Knowledge of commonly used field service engineering practices, procedures, and equipment.
• Intermediate-level troubleshooting and technical repair skills.

Communication & Interpersonal Skills

• Strong verbal and written communication skills.
• Ability to maintain positive working relationships with internal teams and external clients.

Organization & Time Management

• Ability to prioritize tasks, plan work efficiently, and manage time effectively.
• Capable of working independently with limited supervision while following established guidelines.

Minimum Education & Experience

• Option 1
  • High School Diploma or equivalent
  • 2–4 years of technical or field service experience
• OR
• Option 2
  • Associate’s degree or trade/technical school certification
  • 1+ year of technical experience (internship, apprenticeship, or externship acceptable)

Additional Requirements

• Valid driver’s license and proof of liability insurance
• Ability to operate personal, fleet, or rental vehicles

Work Environment & Physical Requirements

• Frequent standing, walking, bending, squatting, and stair climbing while performing service work.
• Extended periods of computer use for service documentation and reporting.
• Ability to use both hands to handle tools and small components without restriction.
• Ability to lift up to 50 lbs and move equipment up to 125 lbs.
• Regional travel, including day and occasional overnight trips

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. EMSAR retains the right to change or assign other duties to this position.

EMSAR is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, marital status, pregnancy, age, physical or mental disability, genetic information, military service status, or any other basis protected by federal, state or local law.

This Employer participates in E-Verify, a service of DHS and SSA.