Field Service Engineer I

Paycom - ATS; Columbus (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

EMSAR, headquartered in Wilmington, Ohio, seeks a capable field service engineer to perform testing, calibration, verification, preventive maintenance, installation and repair on laboratory instrumentation, medical devices, kiosk equipment and UPS/distribution systems. You’ll be the client-facing representative, delivering quality service and maintaining EMSAR standards.

You will manage work orders in Servicemax, uphold safety and procedure guidelines, and work with dispatch to schedule onsite

Qualifications

• Analytical: read and interpret technical instructions, safety manuals and procedures.
• Requires 2–4 years of technical experience in field service or related role.
• Valid driver's license and liability insurance required; ability to drive personal or company vehicles.
• Strong written and verbal communication for client-facing duties.

Responsibilities

• Provide on-site preventative maintenance, repairs, calibrations and software/hardware upgrades.
• Install and test EMSAR supported equipment at client sites.
• Manage work orders and document service activities in Servicemax.
• Quality-focused tasks following EMSAR and vendor guidelines.
• Collaborate with dispatch and client staff to coordinate service visits.

Skills

Analytical

Oral/Written communication

Planning/organizing

Technical skills

Education

High School diploma or equivalent

Associate degree or higher / Trade school

Tools

ServiceMax

Job description

Equipment Management Service and Repair – EMSAR, headquartered in Wilmington, Ohio, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR’s customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR’s portfolio of services includes:On-site technical field support, including maintenance & repairFDA field change orders (“recalls”)Bench repair and remanufacturingInstallationCall centerContract manufacturing and logisticsFDA compliance and validationProject managementTraining and educationGENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGYThis intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions:Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.Provide intermediate level of engineer support and service work.Responsible for following quality practices specified by EMSAR and product vendors.25% of daily duties include managing/completing assigned work orders in Emsar's Computerized Management System platform, Servicemax.Performs additional duties as needed and/or assigned by supervisor/managerMaintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks.Promotes teamwork and cooperation between EMSAR associates and partner staff.Works regularly with the appropriate dispatcher for work assignments.May operate onsite to dedicated client facility.May provide on the job support to entry-level technicians.Supports and applies appropriate quality system processes.DISCUSSION OF PERSONAL CHARACTERISTICS AND “FIT”To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills: Limited field service and/or technical experience.Intermediate level technical skills.Oral/Written communication: Excellent verbal and written communication skills.Interpersonal skills: Effective communication that results in positive internal/external relationships. Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.Works independently with some direct supervision.Minimum Education and Experience:High School diploma or equivalent2-4 years’ technical experienceValid driver license and liability insuranceAbility to drive personal, fleet and/or rental vehiclesOrAssociates degree or higher and/or Trade school degree and1+ years technical experience (internship, externship, apprentice is acceptable)Valid driver license and liability insuranceAbility to drive personal, fleet and/or rental vehiclesWORK ENVIRONMENT AND PHYSICAL DEMANDSExtensive periods of sitting at a computer terminal documenting services Extensive periods of standing and walking while performing services.Frequent bending, squatting and stair climbing.Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50 pounds and move up to 125 pounds without assistance.Regional day and overnight travel required