Field Service Engineer IGT Systems

Philips Iberica SAU; Town of Belgium (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Philips Iberica SAU is seeking a Field Service Engineer for IGT Systems to deliver hands-on and remote technical support at customer sites. You will troubleshoot, repair, upgrade, and install products, while maintaining high service quality and regulatory compliance.

The role requires travel up to 90% and offers opportunities to develop expertise across diagnostic imaging and electromechanical systems within a health technology company.

Qualifications

• Minimum 2 years of experience in Diagnostic Imaging service environment or 4+ years in electromechanical industries.

Responsibilities

• Delivers technical support onsite and remote, performing troubleshooting, repair, upgrades and installation.
• Documents service activities in detail for transparency and traceability.
• Works under limited supervision with independent judgment to follow processes and ensure quality.
• Acts as a specialized resource for assigned business groups.
• Tracks service activities, parts usage, and outcomes in real time.
• Prepares for visits by diagnosing issues, organizing parts, and planning actions.
• Addresses customer escalations and coordinates solution implementations.
• Performs moderately to complex field service tasks and uses diagnostic tools.
• Identifies potential upsell opportunities during service visits.
• Develops technical expertise and continuous improvement in service delivery.
• Participates in 24/7 duty.

Skills

Troubleshooting

Product repair

Equipment installations

System upgrades

Technical documentation

Escalation management

Service operations

Project planning and management

Fluent in French and English

Dutch language skills a plus

Education

High School Diploma/Equivalent in Engineering or related field

Job description

Job Title

Field Service Engineer IGT Systems

Job Description

Field Service Engineer IGT Systems delivers hands-on and remote technical support, resolves issues with precision, and drives outstanding customer service while continuously building expertise.

Responsibilities

• Delivers technical support (onsite and remote) and maintenance services to customers, performing troubleshooting, repair, upgrades, and installation of products and services with growing independence, while consistently adhering to regulatory guidelines and company standards.
• Documents service activities and findings in detail, including diagnostics, resolution steps, test procedures, and case status, ensuring accuracy and completeness to maintain transparency, traceability, and knowledge sharing.
• Works under limited supervision and established processes, applying independent judgment to navigate operational policies, ensuring compliance and delivery of consistent, high-quality service.
• Acts as a specialized resource for assigned business group(s), utilizing an in-depth understanding of the organization\'s tools and processes to provide expert support and guidance, contributing to the group\'s success and efficiency.
• Tracks and records service activities such as customer interaction time, parts usage, and service outcomes in real time with high accuracy, contributing to operational efficiency, accountability, and process improvements.
• Prepares thoroughly for service visits by diagnosing potential issues, organizing required parts, and developing structured action plans, with a focus on achieving first-visit resolution to maximize service effectiveness and customer satisfaction.
• Actively addresses customer escalations, complaints, and feedback, coordinating the implementation of solutions to maintain trust and ensure timely, effective resolution of both routine and more complex issues.
• Executes moderately complex to complex service tasks in the field, utilizing diagnostic tools and troubleshooting techniques to resolve customer concerns efficiently and ensure reliable product performance.
• Supports business growth through customer engagement, identifying potential sales opportunities, upgrades, or value-added services during service visits, contributing to customer loyalty and organizational success.
• Develops and maintains technical expertise on assigned products and services, continuously expanding knowledge and identifying opportunities for improvement in service delivery and customer support.
• Participation in the 24/7 duty.

Qualifications

• High School Diploma, Vocational Education, Bachelor\'s Degree, or equivalent in Engineering, Medical Sciences, or a related scientific field.
• Minimum 2 years of experience in Diagnostic Imaging (field or hospital-based) service environment or minimum 4 years of experience in electromechanical industries. CT experience and OEM training highly preferred.
• Troubleshooting skills.
• Product repair and maintenance.
• Equipment installations.
• System upgrades and maintenance.
• Technical documentation.
• Escalation management.
• Service operations.
• Project planning and management.
• Fluent in French and English; Dutch language skills are a plus.
• Open to travel up to 90% of the time for field work.

Working with Philips

This role is a field role and involves working at customer or supplier locations. We are a health technology company dedicated to improving access to quality healthcare.