Field Service Engineer - ICPMS

Agilent Technologies; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Agilent Technologies in the United States is seeking a Field Service Engineer to support customers through on-site installation, implementation, maintenance and repair of ICPMS, ICPOES and AA systems, including hardware, software and networking configurations.

You will diagnose and resolve performance issues, provide preventive maintenance guidance, train customers, and collaborate with Support, Sales, Marketing and R&D.

Qualifications

• Bachelor’s or Master’s Degree or equivalent.
• 1–2+ years relevant field service experience.
• Ability to install, configure, and maintain complex hardware/software systems.
• Willingness to travel up to 75%.

Responsibilities

• Install and optimize ICPMS/ICPOES/AA systems at customer sites.
• Diagnose and resolve product performance issues.
• Perform on-site maintenance and repairs.
• Advise on preventive maintenance and configurations.
• Collaborate with Support, Sales, Marketing and R&D.
• May deliver internal training and calibrate equipment on-site.

Skills

Customer support

Field service

Team collaboration

Education

Bachelor’s or Master’s Degree

Post-graduate certification/licensure

Tools

ICPMS

ICPOES

AA instrumentation

Job description

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Installs and optimizes for ICPMS and ICPOES and AA, UV hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers’ business.

Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

May have knowledge of third-party products.

May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

May train other field engineers or customers.

May calibrate equipment on-site for large volume customers.

May qualify leads.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Bachelor’s or Master’s Degree or equivalent.

Post-graduate, certification, and/or license may be required.

Typically, at least 1-2+ years relevant experience.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support