Field Service Engineer I - Pulp & Paper

Honeywell International, Inc.; Salem (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

Honeywell International, Inc. is seeking a Field Service Engineer to provide on-site installation, start-up, maintenance, and troubleshooting for automation control systems in the Pulp & Paper sector, with focus on QCS and EPKS/DCS platforms.

The role requires travel up to 60% to customer sites across the Midwest and West, and collaboration with operators and technicians. You will perform preventive maintenance, outages support, and system upgrades, while documenting activities and maintaining

Qualifications

• High School Diploma or equivalent required.
• 1 year of technical/engineering experience preferred.
• Valid driver's license and ability to pass background checks.

Responsibilities

• Travel to multiple pulp and paper sites to provide service and support.
• Support QCS and EPKS/DCS control systems at customer facilities.
• Perform preventive and corrective maintenance, diagnostics, and upgrades.
• Document service activities and generate reports.
• Coordinate with operators, contractors, and Honeywell teams.

Skills

Troubleshooting

Analytical thinking

Problem-solving

Communication skills

Customer service

Independent work

Windows OS basics

System installation knowledge

Physical ability

Education

High School Diploma

Bachelor’s Degree in Engineering, Computer Science, Information Technology, Science, Technology, or Mathematics

Associate’s Degree in Industrial Engineering or Technology

Job description

Join a team recognized for leadership, innovation, and diversity

Honeywell’s Field Service Engineers provide on-site installation, start-up, maintenance, troubleshooting, upgrades, and technical support for automation control systems and advanced manufacturing technologies. This position specifically supports Honeywell automation solutions within the Pulp & Paper industry , with a primary focus on Honeywell QCS (90%) and EPKS/DCS (10%) platforms.

Your Focus:

Support Pulp & Paper customers through maintenance, modernization, troubleshooting, system diagnostics, installations, upgrades, and plant outage support. This is a customer-facing, self-directed role requiring strong technical and problem-solving skills, with on-call responsibilities and up to 60% travel to customer sites throughout the Midwest and West. Primary service locations include Green Bay and Menasha, Wisconsin .

18-month Honeywell Training & Certification Program:

• Commitment to an 18-month training program to obtain and maintain L3 CEAT (QCS L3) certification while performing normal job duties.
• Up to 60% travel based on customer site requirements.

Key Responsibilities

• Travel to multiple Pulp & Paper customer sites to provide technical support, equipment maintenance, installation, commissioning, and troubleshooting.
• Support Honeywell QCS and EPKS/DCS control systems at customer facilities.
• Provide technical support during plant and machine outages .
• Perform scheduled preventive maintenance, corrective maintenance, system diagnostics, and troubleshooting.
• Support system upgrades, new installations, modernization projects, and new functionality.
• Work directly with plant operators, plant management, contractors, third-party vendors, and Honeywell personnel.
• Collaborate with Honeywell’s Global Technical Assistance Center to resolve complex technical issues.
• Perform on-site pre-start-up, start-up, warranty, contracted service, troubleshooting, and customer training.
• Maintain system backups and support Windows OS and antivirus updates for applicable systems.
• Review technical drawings, prints, specifications, manuals, and system documentation.
• Participate in on-call/standby duties and respond to customer callouts as required.
• Accurately document completed service and maintenance activities and prepare periodic reports using Excel, Word, and PowerPoint.
• Maintain proficiency in Honeywell products, installation practices, equipment protocols, and safety requirements.
• Communicate professionally with customers while building and maintaining strong customer relationships.
• Support and mentor peers while contributing to a culture of continuous improvement and teamwork.

YOU MUST HAVE

• High School Diploma
• 1 year of professional experience in an engineering or technical field; military electronics experience may be considered equivalent
• Valid driver's license
• Ability to pass customer background checks and random drug testing
• Strong troubleshooting, analytical, and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently and manage multiple priorities
• Basic Windows OS and Microsoft Office experience
• Knowledge of system installation, configuration, and maintenance
• Ability to lift/move up to 50 pounds and perform physical activities including standing, walking, climbing, kneeling, reaching, pushing, pulling, lifting, and grasping
• Ability to work safely in Honeywell and customer HSE environments

*Engineering or technical experience may include field service, technical operations, industrial maintenance, process automation, pulp & paper or heavy manufacturing , prior military experience, development, or reliability engineering.

WE VALUE

• Pulp & Paper industry experience
• Veterans
• Bachelor’s Degree in Engineering, Computer Science, Information Technology, Science, Technology, or Mathematics
• Associate’s Degree in Industrial Engineering or Technology
• Commitment to obtain and maintain L3 CEAT certification within 18 months (training provided)
• Experience with industrial process control, instrumentation, or automation systems
• Networking experience
• Previous Field Service Technician/Engineer experience
• Technical installation and commissioning experience
• Familiarity with Honeywell products and control systems
• Ability to read and interpret technical manuals, drawings, schematics, and specifications
• Electrical and mechanical systems knowledge
• Proficiency with Microsoft Office and diagnostic tools
• Strong critical thinking and troubleshooting skills with the ability