Field Service Engineer I - Pulp & Paper

Honeywell INC.; Rosemont (IL); On-site; USD 62,000 - 78,000; Full time

Job summary

Honeywell is seeking a Field Service Engineer to provide on-site installation, startup, maintenance, and support for Honeywell automation solutions within the Pulp & Paper industry. Primary focus on QCS (90%) and EPKS/DCS (10%) with up to 60% travel across the Midwest and West; Green Bay and Menasha, WI are common locations.

The role includes an 18-month training program to obtain L3 CEAT (QCS L3) certification, with ongoing customer-facing duties and on-call responsibilities.

Qualifications

• 1 year of professional engineering or technical experience; military electronics may count as equivalent.
• Valid driver's license and ability to pass background checks and drug testing.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and manage multiple priorities.
• Proficient with Windows OS and Microsoft Office.
• Knowledge of installation, configuration, and maintenance of systems.
• Ability to lift up to 50 pounds and perform physical tasks.
• Experience in pulp & paper or heavy manufacturing is a plus.

Responsibilities

• Travel to pulp & paper customer sites to provide technical support, maintenance, installation, commissioning, and troubleshooting.
• Support QCS and EPKS/DCS control systems at customer facilities.
• Assist with plant and machine outages and system upgrades.
• Perform preventive and corrective maintenance and diagnostics.
• Document service activities and prepare reports using Excel, Word, and PowerPoint.
• Work with plant operators, management, contractors, and Honeywell personnel.
• Collaborate with Honeywell's Global Technical Assistance Center to resolve issues.
• Participate in on-call duties and respond to customer callouts.

Skills

Troubleshooting

Communication

Independent work

Windows OS

System installation

Physical ability

Safety compliance

Customer service

Education

Bachelor's Degree in Engineering/CS/IT/Science/Tech/Math

Associate's Degree in Industrial Engineering/Technology

High School Diploma

Job description

Job Description

Join a team recognized for leadership, innovation, and diversity

Honeywell's Field Service Engineers provide on-site installation, start-up, maintenance, troubleshooting, upgrades, and technical support for automation control systems and advanced manufacturing technologies. This position specifically supports Honeywell automation solutions within the Pulp & Paper industry, with a primary focus on Honeywell QCS (90%) and EPKS/DCS (10%) platforms.

Your Focus

Support Pulp & Paper customers through maintenance, modernisation, troubleshooting, system diagnostics, installations, upgrades, and plant outage support. This is a customer-facing, self-directed role requiring strong technical and problem-solving skills, with on-call responsibilities and up to 60% travel to customer sites throughout the Midwest and West. Primary service locations include Green Bay and Menasha, Wisconsin.

18-month Honeywell Training & Certification Program

• Commitment to an 18-month training program to obtain and maintain L3 CEAT (QCS L3) certification while performing normal job duties.
• Up to 60% travel based on customer site requirements.

Responsibilities

Key Responsibilities

• Travel to multiple Pulp & Paper customer sites to provide technical support, equipment maintenance, installation, commissioning, and troubleshooting.
• Support Honeywell QCS and EPKS/DCS control systems at customer facilities.
• Provide technical support during plant and machine outages.
• Perform scheduled preventive maintenance, corrective maintenance, system diagnostics, and troubleshooting.
• Support system upgrades, new installations, modernization projects, and new functionality.
• Work directly with plant operators, plant management, contractors, third-party vendors, and Honeywell personnel.
• Collaborate with Honeywell's Global Technical Assistance Center to resolve complex technical issues.
• Perform on-site pre-start-up, start-up, warranty, contracted service, troubleshooting, and customer training.
• Maintain system backups and support Windows OS and antivirus updates for applicable systems.
• Review technical drawings, prints, specifications, manuals, and system documentation.
• Participate in on-call/standby duties and respond to customer callouts as required.
• Accurately document completed service and maintenance activities and prepare periodic reports using Excel, Word, and PowerPoint.
• Maintain proficiency in Honeywell products, installation practices, equipment protocols, and safety requirements.
• Communicate professionally with customers while building and maintaining strong customer relationships.
• Support and mentor peers while contributing to a culture of continuous improvement and teamwork.

Qualifications

YOU MUST HAVE

• High School Diploma
• 1 year of professional experience in an engineering or technical field; military electronics experience may be considered equivalent
• Valid driver's license
• Ability to pass customer background checks and random drug testing
• Strong troubleshooting, analytical, and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently and manage multiple priorities
• Basic Windows OS and Microsoft Office experience
• Knowledge of system installation, configuration, and maintenance
• Ability to lift/move up to 50 pounds and perform physical activities including standing, walking, climbing, kneeling, reaching, pushing, pulling, lifting, and grasping
• Ability to work safely in Honeywell and customer HSE environments

*Engineering or technical experience may include field service, technical operations, industrial maintenance, process automation, pulp & paper or heavy manufacturing, prior military experience, development, or reliability engineering.

WE VALUE

• Pulp & Paper industry experience
• Veterans
• Bachelor's Degree in Engineering, Computer Science, Information Technology, Science, Technology, or Mathematics
• Associate's Degree in Industrial Engineering or Technology
• Commitment to obtain and maintain L3 CEAT certification within 18 months (training provided)
• Experience with industrial process control, instrumentation, or automation systems
• Networking experience
• Previous Field Service Technician/Engineer experience
• Technical installation and commissioning experience
• Familiarity with Honeywell products and control systems
• Ability to read and interpret technical manuals, drawings, schematics, and specifications
• Electrical and mechanical systems knowledge
• Proficiency with Microsoft Office and diagnostic tools
• Strong critical thinking and troubleshooting skills with the ability to learn new analysis tools
• Strong customer service, communication, organizational, and interpersonal skills

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Learn more: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting 8/28/2026; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

The annual base salary range for this position is $62,000 - $78,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

Learn more: https://www.honeywell.com/us/en

THE BUSINESS UNIT

Smart and connected field and analytical instrumentation, gas measurement and control, and terminal gauging and loading.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Learn more: https://www.honeywell.com/us/en/company/inclusion-and-engagement

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.