Field Service Engineer I - Pulp & Paper

Honeywell International, Inc.; Juneau (AK); On-site; USD 70,000 - 100,000; Full time

Job summary

Honeywell International, Inc. is seeking a Field Service Engineer to provide on-site installation, startup, maintenance, and troubleshooting for Honeywell automation systems in the Pulp & Paper industry. The role includes up to 60% travel to customer sites across the Midwest and West, with primary locations in Wisconsin.

An 18-month CEAT training program is required to obtain QCS L3 certification. The successful candidate will work closely with plant operators, management, and Honeywell

Qualifications

• High School Diploma.
• 1 year of professional experience in an engineering or technical field (military electronics experience may count).
• Valid driver’s license.
• Ability to pass customer background checks and random drug testing.
• Strong troubleshooting, analytical and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Basic Windows OS and Microsoft Office experience.
• Knowledge of system installation, configuration, and maintenance.
• Ability to lift/move up to 50 pounds and perform physical activities.
• Ability to work safely in Honeywell and customer environments.

Responsibilities

• Travel to multiple Pulp & Paper customer sites to provide technical support, equipment maintenance, installation, commissioning, and troubleshooting.
• Support Honeywell QCS and EPKS/DCS control systems at customer facilities.
• Provide technical support during plant and machine outages.
• Perform scheduled preventive and corrective maintenance, diagnostics and troubleshooting.
• Support system upgrades, new installations, and modernization projects.
• Collaborate with plant operators, management, contractors, vendors, and Honeywell personnel.
• Coordinate with Honeywell’s Global Technical Assistance Center to resolve complex issues.
• Lead on-site pre-start-up, start-up, warranty, and training activities.
• Maintain system backups and support Windows OS and antivirus updates.
• Review drawings, prints, specs, manuals, and system documentation.
• Participate in on-call duties and respond to customer callouts.
• Document service activities and prepare periodic reports using Excel, Word and PowerPoint.
• Maintain proficiency in Honeywell products and safety requirements.

Skills

Troubleshooting

Analytical thinking

Communication

Independent work

Windows OS

MS Office

Physical fitness

Education

High School Diploma

Job description

Join a team recognized for leadership, innovation, and diversity

Honeywell’s Field Service Engineers provide on-site installation, start-up, maintenance, troubleshooting, upgrades, and technical support for automation control systems and advanced manufacturing technologies. This position specifically supports Honeywell automation solutions within the Pulp & Paper industry , with a primary focus on Honeywell QCS (90%) and EPKS/DCS (10%) platforms.

Your Focus:

Support Pulp & Paper customers through maintenance, modernization, troubleshooting, system diagnostics, installations, upgrades, and plant outage support. This is a customer-facing, self-directed role requiring strong technical and problem-solving skills, with on-call responsibilities and up to 60% travel to customer sites throughout the Midwest and West. Primary service locations include Green Bay and Menasha, Wisconsin .

18-month Honeywell Training & Certification Program:

• Commitment to an 18-month training program to obtain and maintain L3 CEAT (QCS L3) certification while performing normal job duties.
• Up to 60% travel based on customer site requirements.

Key Responsibilities

• Travel to multiple Pulp & Paper customer sites to provide technical support, equipment maintenance, installation, commissioning, and troubleshooting.
• Support Honeywell QCS and EPKS/DCS control systems at customer facilities.
• Provide technical support during plant and machine outages .
• Perform scheduled preventive maintenance, corrective maintenance, system diagnostics, and troubleshooting.
• Support system upgrades, new installations, modernization projects, and new functionality.
• Work directly with plant operators, plant management, contractors, third-party vendors, and Honeywell personnel.
• Collaborate with Honeywell’s Global Technical Assistance Center to resolve complex technical issues.
• Perform on-site pre-start-up, start-up, warranty, contracted service, troubleshooting, and customer training.
• Maintain system backups and support Windows OS and antivirus updates for applicable systems.
• Review technical drawings, prints, specifications, manuals, and system documentation.
• Participate in on-call/standby duties and respond to customer callouts as required.
• Accurately document completed service and maintenance activities and prepare periodic reports using Excel, Word, and PowerPoint.
• Maintain proficiency in Honeywell products, installation practices, equipment protocols, and safety requirements.
• Communicate professionally with customers while building and maintaining strong customer relationships.
• Support and mentor peers while contributing to a culture of continuous improvement and teamwork.

YOU MUST HAVE

• High School Diploma
• 1 year of professional experience in an engineering or technical field; military electronics experience may be considered equivalent
• Valid driver's license
• Ability to pass customer background checks and random drug testing
• Strong troubleshooting, analytical, and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently and manage multiple priorities
• Basic Windows OS and Microsoft Office experience
• Knowledge of system installation, configuration, and maintenance
• Ability to lift/move up to 50 pounds and perform physical activities including standing, walking, climbing, kneeling, reaching, pushing, pulling, lifting, and grasping
• Ability to work safely in Honeywell and customer HSE environments

*Engineering or technical experience may include field service, technical operations, industrial maintenance, process automation, pulp & paper or heavy manufacturing , prior military experience, development, or reliability engineering.

WE VALUE

• Pulp & Paper industry experience
• Veterans
• Bachelor’s Degree in Engineering, Computer Science, Information Technology, Science, Technology, or Mathematics
• Associate’s Degree in Industrial Engineering or Technology
• Commitment to obtain and maintain L3 CEAT certification within 18 months (training provided)
• Experience with industrial process control, instrumentation, or automation systems
• Networking experience
• Previous Field Service Technician/Engineer experience
• Technical installation and commissioning experience
• Familiarity with Honeywell products and control systems
• Ability to read and interpret technical manuals, drawings, schematics, and specifications
• Electrical and mechanical systems knowledge
• Proficiency with Microsoft Office and diagnostic tools
• Strong critical thinking and troubleshooting skills with the ability