Field Service Engineer I - Pulp & Paper

Honeywell International, Inc.; Hagåtña (GU); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

18-month CEAT certification program

Travel opportunities

Training & development

Job summary

Honeywell is seeking a Field Service Engineer to provide on-site installation, startup, maintenance, and troubleshooting for automation control systems in the Pulp & Paper sector. The role emphasizes customer-facing duties, strong diagnostic skills, and up to 60% travel across the Midwest and West.

Training for L3 CEAT certification is included through an 18-month program. You will work with QCS and EPKS/DCS platforms, collaborate with plant personnel, and document activities.

Qualifications

• High school diploma or equivalent plus relevant technical experience.
• 1 year of professional engineering/technical field experience required.
• Ability to obtain and maintain background checks and drug testing.

Responsibilities

• Travel to pulp & paper customer sites to provide support and maintenance.
• Support QCS and EPKS/DCS control systems at customer facilities.
• Perform preventive and corrective maintenance and diagnostics.
• Assist with system upgrades, installations, and modernization projects.
• Prepare reports and document service activities using standard office tools.

Skills

Troubleshooting

Communication

Problem Solving

Independent Work

Customer Service

Time Management

Education

Bachelor’s Degree in Engineering

Associate’s Degree in Industrial Engineering/Technology

Tools

Windows OS

Microsoft Office

Diagnostics tools

Job description

Join a team recognized for leadership, innovation, and diversity

Honeywell’s Field Service Engineers provide on-site installation, start-up, maintenance, troubleshooting, upgrades, and technical support for automation control systems and advanced manufacturing technologies. This position specifically supports Honeywell automation solutions within the Pulp & Paper industry , with a primary focus on Honeywell QCS (90%) and EPKS/DCS (10%) platforms.

Your Focus:

Support Pulp & Paper customers through maintenance, modernization, troubleshooting, system diagnostics, installations, upgrades, and plant outage support. This is a customer-facing, self-directed role requiring strong technical and problem-solving skills, with on-call responsibilities and up to 60% travel to customer sites throughout the Midwest and West. Primary service locations include Green Bay and Menasha, Wisconsin .

18-month Honeywell Training & Certification Program:

• Commitment to an 18-month training program to obtain and maintain L3 CEAT (QCS L3) certification while performing normal job duties.
• Up to 60% travel based on customer site requirements.

Key Responsibilities

• Travel to multiple Pulp & Paper customer sites to provide technical support, equipment maintenance, installation, commissioning, and troubleshooting.
• Support Honeywell QCS and EPKS/DCS control systems at customer facilities.
• Provide technical support during plant and machine outages .
• Perform scheduled preventive maintenance, corrective maintenance, system diagnostics, and troubleshooting.
• Support system upgrades, new installations, modernization projects, and new functionality.
• Work directly with plant operators, plant management, contractors, third-party vendors, and Honeywell personnel.
• Collaborate with Honeywell’s Global Technical Assistance Center to resolve complex technical issues.
• Perform on-site pre-start-up, start-up, warranty, contracted service, troubleshooting, and customer training.
• Maintain system backups and support Windows OS and antivirus updates for applicable systems.
• Review technical drawings, prints, specifications, manuals, and system documentation.
• Participate in on-call/standby duties and respond to customer callouts as required.
• Accurately document completed service and maintenance activities and prepare periodic reports using Excel, Word, and PowerPoint.
• Maintain proficiency in Honeywell products, installation practices, equipment protocols, and safety requirements.
• Communicate professionally with customers while building and maintaining strong customer relationships.
• Support and mentor peers while contributing to a culture of continuous improvement and teamwork.

YOU MUST HAVE

• High School Diploma
• 1 year of professional experience in an engineering or technical field; military electronics experience may be considered equivalent
• Valid driver's license
• Ability to pass customer background checks and random drug testing
• Strong troubleshooting, analytical, and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently and manage multiple priorities
• Basic Windows OS and Microsoft Office experience
• Knowledge of system installation, configuration, and maintenance
• Ability to lift/move up to 50 pounds and perform physical activities including standing, walking, climbing, kneeling, reaching, pushing, pulling, lifting, and grasping
• Ability to work safely in Honeywell and customer HSE environments

*Engineering or technical experience may include field service, technical operations, industrial maintenance, process automation, pulp & paper or heavy manufacturing , prior military experience, development, or reliability engineering.

WE VALUE

• Pulp & Paper industry experience
• Veterans
• Bachelor’s Degree in Engineering, Computer Science, Information Technology, Science, Technology, or Mathematics
• Associate’s Degree in Industrial Engineering or Technology
• Commitment to obtain and maintain L3 CEAT certification within 18 months (training provided)
• Experience with industrial process control, instrumentation, or automation systems
• Networking experience
• Previous Field Service Technician/Engineer experience
• Technical installation and commissioning experience
• Familiarity with Honeywell products and control systems
• Ability to read and interpret technical manuals, drawings, schematics, and specifications
• Electrical and mechanical systems knowledge
• Proficiency with Microsoft Office and diagnostic tools
• Strong critical thinking and troubleshooting skills with the ability