Field Service Engineer I: Preventive Maintenance & Learning

GE HealthCare; Oregon (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

GE HealthCare Field Engineer I position seeks a dedicated professional to perform on-time preventative maintenance across multiple modalities. The role emphasizes following FMIs/ISIs, collaborating with senior engineers onsite or remotely, and learning troubleshooting and installation techniques to drive service excellence.

The role requires effective customer communication, willingness for after-hours/on-call work, and engagement with customers to identify value-added services that improve

Qualifications

• Associate's or Bachelor's degree in Electrical/Biomedical/Mechanical Engineering or equivalent military education, or GE internship or 4+ years of related experience.
• Experience with Web applications and Microsoft Office.
• Must have and maintain a valid Driver's License.
• Willingness to be available after hours or on-call including weekends.

Responsibilities

• Learn to perform on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Skills

Driver's License

Web applications

Microsoft Office

After-hours availability

Education

Engineering degree (Electrical/Biomedical/Mechanical)

Military education equivalence

GEHC Biomed/FE Internship

High School Diploma + 4+ years experience

Job description

GE HealthCare Field Engineer I position seeks a dedicated professional to perform on-time preventative maintenance across multiple modalities. The role emphasizes following FMIs/ISIs, collaborating with senior engineers onsite or remotely, and learning troubleshooting and installation techniques to drive service excellence.

The role requires effective customer communication, willingness for after-hours/on-call work, and engagement with customers to identify value-added services that improve