Field Service Engineer I - Digital Pathology - Chicago or Minneapolis

Danaher; United States; Remote; USD 100,289,000 - 108,886,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision insurance

401(k) plan

Job summary

Leica Biosystems is seeking a Field Service Engineer I for Digital Pathology to install, maintain, troubleshoot, and repair scanners, software, and connected systems in a remote territory. You will drive uptime and ensure reliable workflows that support patient care.

The role requires up to 90% travel, strong communication, and a proven ability to work autonomously in customer environments. A 35.00–38.00 USD hourly rate and comprehensive benefits are offered.

Qualifications

• Associate’s degree required with hands‑on troubleshooting experience or equivalent.
• Experience troubleshooting electromechanical, electronic, imaging, IT‑connected, or instrumentation systems.
• Ability to work in a field-based customer environment with strong organization and communication.

Responsibilities

• Perform installation, preventative maintenance, troubleshooting, software configuration, modification, and repair of Digital Pathology scanners and systems.
• Own service execution within the assigned territory, prioritize customer needs and manage service activity.
• Build trusted customer relationships by collaborating with technical support, applications, and service teams.

Skills

Field service

Troubleshooting

Biomedical equipment

Electromechanical systems

IT networking

Education

Associate’s degree

Tools

CRM tools

Healthcare IT systems

Job description

Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of the company’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing the company’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next‑generation, life‑changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the the company Business System which makes everything possible.

The Field Service Engineer I - Digital Pathology, for Leica Biosystems is responsible for supporting customers through the installation, preventative maintenance, troubleshooting, and repair of Leica Biosystems Digital Pathology solutions, including scanners, software, and network‑connected systems. This role contributes to customer success by ensuring system performance, maximizing uptime, and supporting reliable digital diagnostic workflows that ultimately impact patient care.

This position is part of the Service Organization and will work remotely within the assigned territory. You will be a part of the Field Service Team and report to the Regional Field Service Manager responsible for maximizing Digital Pathology system availability, customer productivity, and operational performance across assigned customer environments.

In this role, you will have the opportunity to:

• Perform installation, preventative maintenance, troubleshooting, software configuration, modification, and repair activities for Digital Pathology scanners, applications, and connected customer environments to maximize system performance and customer uptime.
• Own service execution within the assigned territory, including prioritization of customer needs, management of service activity, and support of scanner, software, and network‑connected systems in accordance with Leica Biosystems quality and regulatory requirements.
• Build trusted customer relationships by serving as a technical partner and collaborating with technical support, applications, commercial, and service team members to help customers optimize digital workflows and achieve operational and diagnostic objectives.

The essential requirements of the job include:

• Associate’s degree with 1+ years of field service, technical, biomedical, military, IT, or related hands‑on troubleshooting experience, or equivalent experience.
• Experience troubleshooting and repairing electromechanical, electronic, laboratory, imaging, IT‑connected, software, networking, or instrumentation systems.
• Ability to work in a field‑based customer environment with strong organization, communication, technical curiosity, and service ownership.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires up to 90% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Experience diagnosing and repairing medical devices, laboratory instrumentation, imaging equipment, scientific equipment, or IT‑connected systems.
• Field service or technical support experience in a lab, hospital, clinical, pathology, biomedical, digital imaging, or customer‑facing technical environment.
• Experience using networked devices, software applications, service systems, CRM tools, or quality documentation processes.

Leica Biosystems,a the company operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits atthe company Benefits Info.

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The hourly range for this role is $35.00/hour - $38.00/hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

the company Corporation and all the company Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or .