Field Service Engineer - HW - Phoenix, AZ

onehealthineers; Phoenix (AZ); A distancia; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

onehealthineers in Phoenix is seeking a Field Service Engineer to service Varian Medical Systems equipment at customer sites. You will troubleshoot, repair, install, upgrade, and perform preventative maintenance according to guidelines.

The role requires strong electronics and electro-mechanical skills, PC-based systems proficiency, and effective communication with customers and teams. Travel to local sites and a valid driver's license are expected.

Formación

• Strong knowledge of electronic and electro-mechanical engineering and calibration equipment.
• Experience with micro-computers/PC-based systems and basic software debugging.
• Ability to diagnose imaging system defects and repair routine issues.

Responsabilidades

• Troubleshoot, diagnose, and repair VMS equipment within a service territory.
• Perform preventative maintenance, installations, and upgrades per guidelines.
• Manage time and customer calls; prioritize urgent requests and follow through.
• Examine issues, diagnose causes, and meet field service response targets.
• Maintain territory management, expense reporting, and required documentation.
• Develop and maintain strong customer relationships through clear communication.

Conocimientos

Electronics

Electro-mechanical

Calibration

PC-based systems

Educación

HS Degree or Equivalent

Associate degree / technical training

Herramientas

Testing equipment

Imaging systems

Descripción del empleo

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Field Service Engineer (FSE) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers' equipment always operates efficiently. The Hardware FSE is responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSE operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support.

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escape incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

Minimum Required Skills and Knowledge

Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.

Uses acquired job skills and company policies to complete assigned tasks.

Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.

Sound knowledge of and professional technical experience with micro-computers/PC based systems

Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems.

Identify and resolve simple imaging system defects.

Performs routine maintenance, including major STBs.

Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.

Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products.

Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings.

Minimum: HS Degree or Equivalent Preferred: Associate degree, technical /vocational training, or military experience with electronics and 3 - 7 years of related experience

Other Desired Skills and Knowledge

Able to handle difficult customer situations including troubleshooting while the customer is observing.

Is assigned as primary support for machine accounts for which certification has been completed.

Applications Required Certifications and Training

Has completed all required VMS training classes for C3 products

Has completed VMS HW Level II and Imaging Level II certification testing.

Experience Level with Business Tools

Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.

Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Note : Candidate must live within proximity or be willing to relocate to PHOENIX, AZ. This is a field based "remote" position that requires onsite work at several local customer locations.

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

Please Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authori