Field Service Engineer - HW - Salisbury, NC

Siemens Healthineers; United States; Remote; USD 50.000 - 69.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Paid sick leave

Zusammenfassung

Siemens Healthineers is seeking a Field Service Technician to perform preventive maintenance on Varian machinery at customer sites in Salisbury, NC. The role involves on-site visits, adhering to maintenance procedures, and coordinating schedules with customers.

The position requires effective communication and documentation of service activities. The candidate should be capable of handling field-based responsibilities, maintaining vendor credentials, and ensuring compliance with all safety and

Qualifikationen

• Excellent time management and professional communication with customers.
• Ability to develop and maintain strong customer relationships.
• Strong written, verbal, and interpersonal communication.
• Familiar with technical documentation and test equipment.
• Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems.

Aufgaben

• Perform preventive maintenance on Linear Accelerators and imaging systems outside normal hours as required.
• Manage time and maintain daily/weekly schedule for field service tasks.
• Submit field service work orders and expense reports promptly.
• Maintain consignment parts and required documentation per VMS procedures.
• Escalate incidents to senior staff when needed and communicate follow-up actions.

Kenntnisse

Time management

Customer relationships

Technical documentation

Interpersonal communication

Electronic/electro-mechanical systems

Tools

Digital Multimeter (DVM/DMM)

Oscilloscope

Workday / ERP familiarity

Hand tools

Jobbeschreibung

Company Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Job Role

Field Service Technician (FST) is primarily engaged in completing preventive maintenance tasks on Varian Medical Systems (VMS) linear accelerator and imaging systems, ensuring that our customers’ equipment operates efficiently. The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FST operates in a designated field service region and represents VMS. Job Role: Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures. Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region. Understand and recognize the need to elevate incidents when necessary and/or request additional assistance from more tenured representatives or leadership. Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures. Communicate required follow up actions to primary assigned representative.

Minimum Required Skills and Knowledge

Excellent time management and professional communication skills both internal to Varian and externally to customers. Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills. Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field. Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems. Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope. Basic technical experience with micro-computers/PC based systems. Basic technical knowledge and experience with simple hand tools. Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus, COVID-19), Annual TB testing, and other assigned training.

Other Desired Skills and Knowledge

Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications.

Required Certifications and Training

Has completed all required VMS training classes for HW Preventive Maintenance.

Experience Level with Business Tools

Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Strong ability to manage customer expectations while building and maintaining positive relationships.

Location and Relocation

Candidate must live within close proximity or be willing to relocate to Salisbury, NC. This is a field based "remote" position that requires onsite work at several local customer locations.

Eligibility

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Company Overview (Continued)

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

Salary

The base pay range for this position is: $50,210 - $69,036 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

Export Control

A successful candidate must be able to work with controlled technology in accordance with US export control law. “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.

Equal Employment Opportunity Statement

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.