Field Service Technician - HW - South Carolina

591x Varian Medical Systems, Inc.; United States; Remote; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Varian Medical Systems is seeking a Field Service Technician to perform preventive maintenance on Linear Accelerators and related medical equipment. The role requires proactive maintenance, careful scheduling, and adherence to company guidelines across multiple local sites.

The ideal candidate will have strong communication skills, basic electronics knowledge, and experience with handheld test equipment. A valid driver's license and willingness to relocate to/near South Carolina are needed for

Qualifications

• HS degree or equivalent required.
• Vocational training or military electronics experience preferred.
• Strong time management and communication skills.
• Ability to read and apply technical documentation.
• Basic knowledge of electronic, electro-mechanical, pneumatic and hydraulic systems.

Responsibilities

• Proactively perform periodic and preventive maintenance on Linear Accelerators and medical equipment.
• Manage daily/weekly schedule to service region efficiently.
• Escalate incidents when necessary and seek assistance from senior staff.
• Maintain administrative duties including field service work orders and expense reports.
• Communicate follow-up actions to the assigned representative.

Skills

Time management

Communication

Customer relationships

Technical documentation

Electro-mechanical knowledge

Handheld test equipment

PC-based systems

Hand tools

Vendor credentialing

HS degree

Electronics training

Education

HS Degree or Equivalent

Vocational electronics training

Tools

DMM (Digital Multimeter)

Oscilloscope

Workday / ERP experience

Microsoft Office (Word, Excel, PowerPoint)

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre‑defined tasks for accomplishing defined service delivery work for customer equipment. The Field Service Technician (FST) is primarily engaged in completing preventive maintenance tasks on Varian Medical Systems (VMS) linear accelerator and imaging systems, ensuring that our customers’ equipment operates efficiently. The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FST operates in a designated field service region and represents VMS.

Job Role

• Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.
• Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.
• Understand and recognize the need to escalated incidents when necessary and/or request additional assistance from more tenured representatives or leadership.
• Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.
• Communicate required follow up actions to primary assigned representative.

Minimum Required Skills and Knowledge

• Excellent time management and professional communication skills both internal to Varian and externally to customers.
• Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.
• Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.
• Basic knowledge of electronic, electro‑mechanical, pneumatic, hydraulic, and plumbing systems.
• Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.
• Basic technical experience with micro‑computers/PC based systems.
• Basic technical knowledge and experience with simple hand tools.
• Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus, COVID-19), Annual TB testing, and other assigned training.
• Minimum: HS Degree or Equivalent
• Preferred: Vocational training or military experience with electronics.

Other Desired Skills and Knowledge

• Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications.

Required Certifications and Training

Has completed all required VMS training classes for HW Preventive Maintenance.

Experience Level with Business Tools

• Familiar with business tools such as E‑mail, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
• Strong ability to manage customer expectations while building and maintaining positive relationships.

Note: Candidate must live within close proximity or be willing to relocate to South Carolina. This is a field based "remote" position that requires onsite work at several local customer locations. This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law). Please Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The base pay range for this position is: $50,210 - $69,036. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long‑term and short‑term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

Position must have full access to Siemens Healthineers’ client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Aff… [truncated for brevity]