Field Service Engineer - HW - Columbus, OH

Siemens Healthineers AG; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Relocation assistance

Healthcare benefits

Job summary

Varian Medical Systems (VMS) is seeking a Field Service Representative to troubleshoot, repair, install, and upgrade medical imaging equipment across a defined service territory. You will perform preventive maintenance and coordinate service calls to ensure optimal equipment operation.

Candidates should have a HS degree or equivalent (associate degree preferred) and strong electronics/mechanical troubleshooting skills, with excellent communication to maintain customer relationships.

Qualifications

• Minimum: HS Degree or Equivalent. Preferred: Associate degree, technical /vocational training or military experience with electronics.
• Proven experience in electronic/electro-mechanical engineering and testing equipment.
• Ability to interpret technical documentation, standards and procedures.
• Experience with micro-computers/PC-based systems and basic software debugging.

Responsibilities

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventive maintenance, installations, and upgrades per VMS guidelines.
• Manage time and schedule for preventive maintenance, installations, and upgrades; respond to customer calls and prioritize urgent requests.
• Escalate issues to senior FSRs when needed and coordinate with teams to resolve problems.
• Diagnose and resolve imaging system defects and mechanical issues; perform vacuum/gun replacements as required.
• Maintain territory management, expense reporting, and compliance with client-site access credentials.

Skills

Technical diagnostics

Troubleshooting

Preventive maintenance

Communication

Documentation

Electrical/electro-mechanical

Software debugging

Imaging system knowledge

Education

HS degree or equivalent

Associate degree or technical training

Tools

Microsoft Word

Excel

PowerPoint

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support.

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escape incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

Minimum Required Skills and Knowledge

• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
• Uses acquired job skills and company policies to complete assigned tasks.
• Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
• Sound knowledge of and professional technical experience with micro-computers/PC based systems
• Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems.
• Identify and resolve simple imaging system defects.
• Performs routine maintenance, including major STBs.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products.
• Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings.
• Minimum: HS Degree or Equivalent Preferred: Associate degree, technical /vocational training or military experience with electronics and 2 – 5 years of related experience

Other Desired Skills and Knowledge

• Able to handle difficult customer situations including troubleshooting while the customer is observing.
• Is assigned as primary support for machine accounts for which certification has been completed.
• Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications Required Certifications and Training: Has completed all required VMS training classes for C3 products Has completed VMS HW Level II and Imaging Level II certification testing.
• Experience Level with Business Tools: Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Note

Candidate must live within close proximity or be willing to relocate to Columbus, OH. This