Field Service Rep HW - Fairfax, VA

Siemens Healthineers; Washington (District of Columbia); Hybrid; USD 60,250 - 82,841; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Job summary

Siemens Healthineers is hiring a Field Service Representative (FSR) to troubleshoot and maintain Varian Medical Systems equipment in the Washington, DC area. The role includes preventive maintenance, installations, and client relations.

Candidates should possess a strong understanding of electronic engineering and customer service skills, as well as relevant experience. Compensation ranges from $60,250 to $82,841 with benefits like medical, dental, and retirement plans.

Qualifications

• Minimum: HS Degree or Equivalent. Preferred: Associate degree, technical/vocational training, or military experience with electronics and 2–5 years of related experience.
• Sound knowledge of electronic and electro-mechanical engineering.
• Ability to perform routine maintenance and troubleshooting.

Responsibilities

• Troubleshoot, diagnose, and repair VMS equipment within a service territory.
• Maintain a schedule including installations and preventative maintenance.
• Develop and maintain strong customer relationships.

Skills

Technical documentation

Electronic engineering

Computer skills

Customer relationship

Troubleshooting

Education

High School Diploma or Equivalent

Associate degree or technical training

Tools

Testing equipment

Business tools (Microsoft Office)

Job description

Field Service Representative (FSR) – Varian Medical Systems

We are seeking a Field Service Representative (FSR) to troubleshoot, repair, install, upgrade, and perform preventative maintenance on Varian Medical Systems (VMS) equipment in the field.

Responsibilities

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades, as well as incoming customer calls, demonstrating the ability to assess and prioritize the urgency of customer requests and follow through to completion.
• Understand and recognize the need to elevate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose, and resolve them while meeting established FSR levels.
• Maintain effective territory management and expense control, including timely completion and submission of field service and expense reports and management of consignment and other required documentation according to VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

Minimum Required Skills and Knowledge

• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
• Uses acquired job skills and company policies to complete assigned tasks.
• Sound knowledge of and professional experience with electronic and electro‑mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
• Sound knowledge of and professional technical experience with micro‑computers/PC based systems.
• Sound computer usage and debugging skills; ability to identify and repair routine software and delivery system network problems.
• Identify and resolve simple imaging system defects.
• Performs routine maintenance, including major STBs.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Able to perform vacuum system gun replacements and target replacements; achieve certification status for C3 products.
• Meets all Vendor Credentialing requirements necessary to gain VMS client site access. These may include proof of valid identification (photo, driver’s license, SSN), criminal background checks, drug screens, immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and healthcare training.
• Minimum: HS Degree or Equivalent. Preferred: Associate degree, technical/vocational training, or military experience with electronics and 2–5 years of related experience.

Other Desired Skills and Knowledge

• Able to handle difficult customer situations and troubleshoot while the customer is observing.
• Assigned as primary support for machine accounts for which certification has been completed.
• Proficient with the escalation process to Sr FSR, Management, NTS, PSE, Applications; completed required VMS training classes for C3 products and VMS HW Level II and Imaging Level II certifications.
• Experience with business tools such as E‑mail, Microsoft Word, Excel, PowerPoint; familiarity with HCM (e.g., Workday) or equivalent ERP product desirable.

Location

Candidate must live within close proximity or be willing to relocate to Fairfax, VA. This is a field‑based remote position that requires onsite work at several local customer locations.

Compensation and Benefits

Base pay range: $60,250 – $82,841. Benefits may include medical, dental, vision, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Vendor Credentialing Requirements

• Proof of valid identification (photo, driver’s license, SSN).
• Criminal background check.
• Drug screening.
• Immunizations: COVID‑19, Hep B, MMR, Varicella, Influenza, Tetanus.
• Annual TB testing.
• Health care training.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. Persons with disabilities will be provided reasonable accommodations by the Human Resources department. If you require a reasonable accommodation, please contact our HR People Connect People Contact Center for support.