Field Service Engineer - High Vacuum Equipment

ZipRecruiter; Dallas (TX); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to support customers nationwide. This exciting role involves installing and servicing complex semiconductor industry high vacuum equipment, ensuring customer satisfaction through technical assistance and troubleshooting. The ideal candidate will have a strong background in engineering, be willing to travel for training, and possess excellent customer service skills. Join a company that values inclusivity and offers comprehensive wellness programs while making a significant impact in the field service domain. If you're passionate about technology and customer relations, this opportunity is perfect for you.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Must be willing to travel to Japan for training after hire.
• Experience in troubleshooting complex electronic and mechanical systems.

Responsibilities

• Install, modify, and service high vacuum equipment at customer sites.
• Provide training and technical support to customers and employees.
• Ensure compliance with company policies and maintain documentation.

Skills

Field Service Engineering

Troubleshooting

Customer Service

Technical Documentation

Installation and Maintenance

Semiconductor Equipment

Education

Bachelor's Degree in Engineering

Technical Certifications

Tools

Engineering Drawings

Technical Manuals

Job description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire
Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.
Pay: $38.00 - $43.00 per hour, DOE
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.
*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. This role provides a wide range of basic-to-advanced technical assistance to customers and fellow employees to ensure the accomplishment of scheduled work assignments and customer satisfaction by performing the following duties. In addition, part of your mission is to ensure that the business operates in line with the Company goals.

What you'll do

• Working from engineering drawings, schematics and technical manuals, performs hands-on field service duties at customer sites, i.e., on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc.
• Working from final process results on customer product, can provide basic-to-advanced equipment troubleshooting; identification of equipment or process problems, as well as provide operational, maintenance and proper use training to customers and fellow employees on equipment.
• May recommend to customer, fellow employees and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
• In a timely manner, submits all necessary documentation, i.e., timesheets; expense reports; weekly update field service reports; etc. as dictated via company policies, procedures and practices. Adheres strictly to guidelines and instructions issued by management.
• Maintains technical proficiency and troubleshooting skills in order to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment. As required, may be instructed to take continuing education courses, seminars and in-house/OJT.
• Takes an active role in information training of less-experienced field service engineers.
• Act as key link to customer satisfaction by handling a wide variety of customer service problems, i.e., orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc. in a manner which will enhance service and equipment reputation, as well as develop and maintain a high level of customer satisfaction and improved customer relations.

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages inclusivity in the workplace, and applies an open-door policy for all employees. Our program encourages people from any background, culture, education, and experience to join the company and build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.