Field service engineer, Guwahati

Danaher Corporation; United States; À distance; USD 6 300 - 8 500; Plein temps

Résumé du poste

Radiometer, a Danaher operating company, seeks a Field Service Engineer for Guwahati to manage Radiometer equipment across the North East and provide customer support. The role will be fully remote with on-site installations and preventive maintenance as needed.

You will drive service revenue, ensure contract retention, and resolve technical issues with a hands-on approach, training customers, and documenting service activities in CRM.

Qualifications

• Attend breakdown calls in the region and raise part requests.
• Complete on-site installation and preventive maintenance; promote service contracts.
• Update service reports in CRM and generate service leads for sales.

Responsabilités

• Handle daily service and support of Radiometer’s existing customer base and support sales & service growth and customer happiness.
• Drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate.
• Resolve customer problems and issues through technical expertise and troubleshooting.

Connaissances

Customer support

Troubleshooting

CRM documentation

Critical thinking

On-site service

Outils

CRM system

IT solutions

Description du poste

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Radiometer, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We’re a team that celebrates diverse ideas and continuous improvement. Here, you’ll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

Learn about the Danaher Business System which makes everything possible.

Field Service Engineer, Guwahati role is responsible for managing Radiometer installed base in the North East region and provide support to our customers.

This position reports to the Zonal Service Manager, East and is part of the Customer Support job family, located in Guwahati and will be fully remote.

In this role, you will have the opportunity to:

• Handle daily service and support of Radiometer’s existing customer base and support sales & service growth and customer happiness
• Drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate
• In this role, you will utilize critical thinking to resolve issues within defined procedures and practices. As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting

The essential requirements of the job include:

• Attend breakdown calls in the region and raise request for parts and close transaction under Warranty, or Chargeable basis
• Completing Installation of equipment’s on site, completing Preventive Maintenance as per schedule and promotion of Service Contract, consumables, and IT solutions. Also conduct demonstration of products to customers and impart training to the customer
• Update service report in CRM Identifying potential parts requirement and get quote submitted and collect Purchase Order Identifying potential equipment requirements and generate Service Leads for sales team

Travel, Motor Vehicle Record & Physical/Environment Requirements:

if applicable for role

• Ability to travel – 60% travel across the North East region
• Must have a valid driver’s license with an acceptable driving record

It would be a plus if you also possess previous experience in the medical device domain in the Service Engineer capacity

Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.