Field Service Engineer (24/7 Service Support Rotation)

Danaher Corporation; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

The Danaher Diagnostics Field Service Engineer (FSE) will perform field-based activities to support Radiometer and other Op-Co products, delivering on-site and remote technical support to end users.

You will develop deep product knowledge, troubleshoot complex issues, and collaborate with customers and vendors at technical levels. Availability for 24/7 standby on a rotational basis is required to meet service KPIs.

Qualifications

• Diploma or degree in Computer engineering, bio-medical engineering, electronics or equivalent.
• Minimum 5 years of experience in medical/life science products.
• Available for 24/7 standby duties on weekdays, weekends and holidays.

Responsibilities

• Provide outstanding customer service and perform service activities to support Radiometer and other Op-Co products (hardware, software, connectivity).
• Acquire extensive product knowledge to offer technical solutions to customers.
• Ensure service KPIs are met by delivering consistent service levels and maximizing system performance.
• Perform additional tasks assigned by Management.

Skills

Technical support

Troubleshooting

Customer service

Communication

Education

Diploma / Degree in Computer engineering, Bio-medical engineering, Electronics

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Within Danaher the work our diagnostic businesses do saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

We’re accelerating the development of cutting-edge diagnostics to solve some of the world’s most pressing health challenges. Across our diagnostics operating companies we are driving innovation through partnerships with top academic institutions and leading players in biopharma and translational research. We’re bringing the best minds together to accelerate innovation and unlock the full potential of the latest scientific advances. Together, we’re expanding access to precision diagnostics for millions of people worldwide - and we’re using our unmatched global scale and proven playbook to make it happen, from hospital labs to mobile clinics. By helping providers, patients, and families get faster, more precise diagnostic results, we’re improving treatment options and saving lives.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer (FSE) is responsible for completing field-based activities to support Radiometer & other Operating Companies (Cepheid, Leica Biosystems) products portfolio. This includes providing technical support either on site or via phone, email and remote support to end users.

The successful candidate should be capable of handling advanced complaints, troubleshoot independently and possess the ability to work with customers and vendors at both business and technical levels.

In this role, you will have the opportunity to:

• Responsible for providing outstanding customer service and performing all the required service activities needed to support all Radiometer products including other Op-Co products that cover different technical aspects like hardware, software and connectivity
• Acquire extensive and sound product knowledge by working closely with other team members to provide technical solutions and support to our customers in an effective manner.
• Ensure that the relevant service KPIs are met by delivering consistent service levels that meet customers’ expectations, maximizing system performance, minimizing downtime and improving customer feedback scores.
• Performs additional tasks assigned by Management.

The essential requirements of the job include** :

• Diploma /Degree in Computer engineering, Bio-medical engineering, Electronics or equivalent education and experience.
• Min 5 year’s + experience in Medical /life science products.
• Available to perform 24/7 standby duties on weekdays, weekends and holidays on a rotational basis.

Within Danaher Diagnostics, we offer a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Within Danaher Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working within Danaher Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.