Field Service Engineer (FSE II) | Laboratory Automation

Galatek Life Sciences; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and holidays

Professional training and development

Job summary

Galatek is seeking a Field Service Engineer II to ensure installation, performance, reliability, and uptime of laboratory automation systems across North America.

This hands-on, customer-facing role requires strong troubleshooting in robotics, motion control, and software-driven instruments. Travel 40–60% with Boston as a preferred residence, and regular collaboration with teams in China.

Qualifications

• Bachelor’s degree in engineering or related field.
• 3+ years in field service engineering or equivalent.
• Strong troubleshooting across mechanical, electrical, and software domains.
• Fluency in English; Mandarin strongly preferred for collaboration.

Responsibilities

• Install, commission, and validate laboratory automation instruments at customer sites.
• Perform preventive maintenance, upgrades, and system retrofits.
• Diagnose and resolve mechanical, electrical, fluidic, and software issues.
• Own uptime and service quality for assigned accounts; document activities and analyses.
• Train customers on instrument operation and maintenance best practices.

Skills

Field service engineering

Hands-on with complex systems

Customer-facing

English and Mandarin fluency

Education

Bachelor’s degree in engineering

Job description

Galatek is seeking a Field Service Engineer (FSE II) to ensure the installation, performance, reliability, and uptime of our laboratory automation systems deployed across pharmaceutical, biotech, and research customers in North America.

In this role, you will serve as the primary technical representative in the field, responsible for end-to-end service execution including installation, maintenance, troubleshooting, repair, and system optimization. You will act as a key escalation point for complex technical issues and play a critical role in ensuring customer success throughout the product lifecycle.

This is a hands‑on, customer‑facing role requiring strong technical troubleshooting ability, independence in the field, and experience working with complex laboratory or automation systems.

The position requires regular communication and technical collaboration with teams based in China; therefore, professional working proficiency in both English and Mandarin Chinese is strongly preferred.

Location: United States; 40–60% travel

Preferred Residence: Boston strongly preferred

Reports to: Field Service Lead (US)

Key Responsibilities

• Install, commission, and validate laboratory automation instruments at customer sites
• Perform preventive maintenance, corrective service actions, upgrades, and system retrofits
• Diagnose and resolve mechanical, electrical, fluidic, and software-related issues
• Own instrument uptime, reliability, and service quality for assigned customer accounts
• Serve as escalation support for advanced or non-routine technical issues
• Document service activities, troubleshooting steps, and root cause analyses accurately
• Train customers on proper instrument operation and maintenance best practices
• Collaborate with Engineering, Product, and Manufacturing teams to improve system performance and serviceability
• Support field readiness for new product launches and system updates

Required Qualifications

Education & Experience

• Bachelor’s degree in engineering, Mechatronics, Electronics, Biomedical Engineering, or related technical field (or equivalent hands‑on experience)
• 3+ years of Field Service Engineering or equivalent technical support experience in laboratory, analytical, or automation instrumentation
• Strong hands‑on experience with complex systems (robotics, motion control, fluidics, sensors, and software‑driven instruments)
• Proven ability to troubleshoot across mechanical, electrical, and software domains
• Comfortable working independently in customer‑facing field environments
• Professional fluency in English and Mandarin Chinese (strongly preferred) to support collaboration with Mandarin‑speaking customers and China‑based engineering teams
• Strong communication, problem‑solving, and customer engagement skills

Travel & Legal Requirements

• Willingness to travel 40–60% to customer sites, internal meetings, and training sessions
• Ability to travel internationally for onboarding and technical training, including approximately one month in Suzhou, China
• Valid passport and eligibility for required travel visas
• Must be legally authorized to work in the United States. Galatek is not able to provide employment visa sponsorship for this position at this time.

Preferred Qualifications

• Experience servicing laboratory automation platforms (e.g., liquid handling, robotics, or integrated systems)
• Experience supporting pharmaceutical or biotech customers
• Familiarity with regulated environments (GLP, GxP, clinical, or manufacturing)
• Experience contributing to service process improvements or escalation workflows
• Exposure to AI‑enabled or software‑driven laboratory systems

Why Galatek

Galatek is building next‑generation laboratory automation platforms designed for scale, reliability, and AI‑enabled workflows. As a Field Service Engineer (FSE II), you will receive world‑class training, hands‑on mentorship, and the opportunity to play a critical role in protecting customer trust and supporting Galatek’s rapid growth in North America.

• Medical, dental, and vision insurance
• Paid time off and company holidays
• Professional training and development opportunities

Equal Opportunity Employer

Galatek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws.

Reasonable Accommodation

Galatek is committed to providing reasonable accommodations to individuals with disabilities during the hiring process and employment. Applicants who require accommodation are encouraged to contact Human Resources.