Field Service Engineer - Fort Myers

ARxIUM INC; Oregon; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Healthcare and dependent care FSAs

Company paid Life/ADD insurance

Company paid STD plans

Company paid EAP plan

401k with employer match

Flexible work schedule

Job summary

ARxIUM INC is seeking a Field Engineer to provide front-line interface for ARxIUM systems at customer facilities. The role requires travel, minimal supervision, and broad responsibility for installation, maintenance, repair and modification of ARxIUM systems.

Strong customer communication is essential. The candidate should have a technical diploma or degree, 7+ years in field service, and PLC programming experience with Allen-Bradley systems.

Qualifications

• Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical.
• 7+ years of direct field service experience troubleshooting and repairing computerized electro-mechanical systems.
• 7+ years of experience working in a service capacity with direct customer interaction.

Responsibilities

• Perform software and hardware preventive and corrective maintenance.
• Perform software and hardware emergency break fix service calls.
• Refines and validates PLC coding.
• Schedule downtime with the facility for preventive and corrective maintenance.
• Complete paperwork and reports in a timely and accurate manner.
• Follow up on open issues, tickets and escalations.

Skills

Field service experience

PLC programming

Conveyor and automation experience

Engineering and electrical experience

Customer interaction

Education

Technical diploma or degree

Tools

Allen-Bradley PLCs

Automation hardware

Job description

Are you ready to be apart of changing the game for pharmacy automation with next generation solutions? Come join us!

Who We Are

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies. ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.

ARxIUM is proud to offer the successful candidate

• Competitive salary
• Medical/RX/Dental/Vision benefits
• Healthcare and dependent care FSAs
• Company paid Life/ADD insurance
• Company paid STD plans
• Company paid EAP plan
• Opportunity to participate in the company 401k plan with employer match
• Flexible work schedule

About The Role

The Field Engineer (FSE) provides the front line interface of ARxIUM systems to the customer. The FSE, under minimal supervision, and with broad scope of responsibility, performs field service activities involving the installation, maintenance, repair and modification of ARxIUM systems at a customer facility. The FSR must have excellent, customer centered, communication skills. Please note that this position involves travel requirements

Who We're Looking For

• Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical.
• 3 - 5 years experience programming Allen-Bradley PLCs.
• Conveyor and Automation experience.
• Engineering and Electrical experience.
• 7+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro-mechanical systems.
• 7+ years of experience working in a service capacity with direct customer interaction.

What You'll Be doing

• Perform software and hardware preventive and corrective maintenance.
• Perform software and hardware emergency break fix service calls.
• Refines and validates PLC Coding.
• Works with the facility to schedule appropriate downtime for preventive and corrective maintenance.
• Responsible for timely and accurate completion of all paperwork and reports. This includes ticket updates and closures, expenses, timesheets and other administrative requirements.
• Responsible for following up on open issues, tickets and escalations.
• Working Outside normal business hours may required to service products.
• Performs other duties as required.

Take a look at your potential career with ARxium and WE would love to meet you!