Field Service Engineer (ESS / PV) - Portugal (Remote)

OpenKrill; United States; Remote; USD 34,000 - 61,000; Full time

Job summary

Sungrow is seeking a Field Service Engineer to support its ESS and PV customers across Portugal. This role involves hands-on installation, commissioning, and long-term operation to ensure reliable clean-energy systems.

You will diagnose and fix electrical, firmware, and system issues, and work with project teams and partners to deliver high-quality service and documentation. Fluency in Portuguese and English is required.

Qualifications

• Technical qualification in Electrical Engineering, Power Electronics, Mechatronics, or a comparable discipline.
• Experience in field service, commissioning, maintenance, or technical support in PV/ESS or industrial electrical systems.
• Strong troubleshooting skills and customer-facing mindset; fluent in Portuguese and English (C1).

Responsibilities

• Take ownership of assigned customer cases and provide on-site technical support across Portugal.
• Diagnose and resolve electrical, communication, firmware, and system issues affecting PV inverters and energy storage solutions.
• Carry out installation support, commissioning, maintenance, repairs, and testing at customer sites.
• Collaborate with Project Management, partners, and customers during commissioning and handover.

Skills

Field service

Electrical Eng

Troubleshooting

Portuguese

English

Education

Electrical Eng

Power Electronics

Mechatronics

Job description

Your missionOlá e bem-vindo à Sungrow! We are excited to welcome a Field Service Engineer to support our ESS and PV customers across Portugal. In this hands‑on role, you will help keep clean‑energy systems running reliably and deliver a great service experience from commissioning through long‑term operation.

• Take ownership of assigned customer cases and provide timely on‑site technical support across Portugal.
• Diagnose and resolve electrical, communication, firmware, and system issues affecting PV inverters and energy storage solutions.
• Carry out installation support, commissioning, preventive maintenance, repairs, testing, upgrades, and rework activities at customer sites.
• Work closely with Project Management, partners, and customers during commissioning, site acceptance, and handover activities.
• Follow all applicable health, safety, quality, and operational procedures while maintaining a strong safety‑first mindset.
• Create clear service reports, technical documentation, work instructions, and feedback to support continuous product and service improvement.

Your profileThat sounded exciting, right? To feel confident and successful in this role, your background could look like this:

• You hold a technical qualification in Electrical Engineering, Power Electronics, Mechatronics, or a comparable discipline.
• You bring experience in field service, commissioning, maintenance, or technical support, ideally within PV, ESS, BESS, or industrial electrical systems.
• You are confident troubleshooting electrical equipment and enjoy finding practical solutions in customer‑facing situations.
• You communicate clearly and professionally in Portuguese and English at C1 level; additional European languages or Chinese are a plus.
• You are comfortable working independently, managing priorities, and collaborating with international colleagues and external partners.
• You are willing to travel regularly within Portugal, participate in an on‑call rota when needed, and hold a valid driving licence.

Why us?

Join Sungrow’s Service team and make a direct impact on the reliability and performance of solar and energy storage solutions across Portugal. You will work with innovative PV and ESS technologies, collaborate with an international network of technical experts, and build hands‑on expertise in a fast‑growing clean‑energy market. We offer a supportive, inclusive environment where your ideas, technical curiosity, and customer focus can help shape better service experiences every day.