Field Service Engineer-Desktop Support

Cognizant; Detroit (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Cognizant in Detroit seeks a Field Services engineer with 4-7 years of onsite desktop support across office and factory environments. You will handle break/fix and deployments for laptops, rugged devices, printers, scanners, and conference room A/V.

You will manage incidents via ITSM, monitor queues, perform RCA for major incidents, and create SOPs/runbooks. Use SCCM, IT Shop, and Nexthink for endpoint visibility, applying Windows troubleshooting and basic networking to restore services quickly.

Qualifications

• 4-7 years of onsite desktop support in office and factory environments.
• Experience supporting laptops/desktops, rugged devices, printers, handheld scanners, and conference room A/V.
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Provide hands-on onsite support for laptops, desktops, rugged devices, printers, scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management and RCA for major incidents.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Use SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply Windows troubleshooting and basic networking to restore services quickly.

Skills

Onsite Desktop Support

Windows Troubleshooting

ITSM Tools

End-user Hardware

A/V Devices Support

Networking Basics

Tools

SCCM

IT Shop

Nexthink

Job description

Location: Detroit, Michigan, ONSITE 5 times a week

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly

In this role, you will:

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

What you will need to succeed:

• Desktop Support - Field services
• Audio visual devices
• Networking / WIFI