Field Service Engineer-Dallas

ManpowerGroup; Dallas (TX); On-site; USD 83,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Performance bonus 3%–8%

Professional growth opportunities

Collaborative team

Job summary

ManpowerGroup, on behalf of our client, is seeking a Field Service Engineer to support CNC machine tools with on-site maintenance, repair, and installation. You will diagnose issues remotely or on location and provide clear technical guidance to customers.

The ideal candidate has 3–5 years of electrical and mechanical troubleshooting, can read mechanical drawings and PLC ladder diagrams, and communicates effectively to sustain high service quality.

Qualifications

• Technical diploma/degree or equivalent experience preferred.
• 3–5 years in electrical/mechanical troubleshooting of CNC machines.
• Experience with DMG MORI, Fanuc, Mitsubishi, or Siemens controls is a plus.

Responsibilities

• Provide maintenance, repair, and installation on CNC machine tools on-site or via phone.
• Document technical information and generate service reports.
• Train and assist Customer’s Service Engineers on new product lines.
• Maintain excellent customer relationships and communication.
• Address challenging customer situations promptly to improve service quality.

Skills

Problem-solving

Customer service

Communication

Reading drawings

Education

High School diploma / GED / Associate degree in technical field

Tools

DMG MORI controls

Fanuc controls

Mitsubishi controls

Siemens controls

Job description

Our client, a leader in manufacturing and technical services, is seeking a dedicated and skilled Field Service Engineer to join their dynamic team. As a Field Service Engineer, you will be an essential part of the Service Department supporting a team committed to excellence. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully within the organization.

Job Title: Field Service Engineer

Pay Range: $83,000 - $110,000

What's the Job?

• Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.

• Create and update documentation of technical information and generate reports related to service activities.

• Assist and train Customer’s Service Engineers on the installation and maintenance of newer product lines.

• Establish and maintain exemplary communication and customer service relationships with clients.

• Manage challenging customer situations positively, respond promptly to needs, and solicit feedback to improve service quality.

What's Needed?

• High School diploma, GED, or Associate Degree in a technical-related field.

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.

• Excellent verbal and written communication skills with a strong customer service orientation.

• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.

What's in it for me?

• Competitive salary with a range that reflects your experience and skills.

• Comprehensive benefits package to support your health and well-being.

• Performance-based bonus package ranging from 3% to 8%.

• Opportunities for professional growth and development within a supportive environment.

• Work in a collaborative team dedicated to innovation and excellence.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.